Customer Experience Strategist

1 week ago

Canberra, ACT, Australia beBeeCustomer Full time $75,000

Job Description

">

We are seeking a highly skilled Customer Experience Strategist to join our team. As a key player in the customer service function, you will be responsible for delivering exceptional experiences across all channels.

">

Key Responsibilities

">
  • ">
  • Develop and implement new customer experience strategies to enhance the overall client experience">
  • Oversight of order processing, inquiries, and issue resolution, ensuring timely and effective responses">
  • Collaboration with sales, operations, and logistics teams to optimize the customer journey">
  • Handle escalated customer concerns with professionalism and a solution-driven approach">
  • Drive continuous improvement in customer service processes, systems, and policies with a strong focus on automation">
">

Requirements

">

To be successful as a Customer Experience Strategist, you will need:

">
  • ">
  • Proven experience as a customer service specialist (ideally in retail, wholesale, or FMCG)">
  • Excellent communication and problem-solving abilities">
  • Experience in order management, CRM systems, and customer service best practices">
  • A proactive, hands-on approach with a passion for delivering top-tier customer experiences">
  • Ability to work cross-functionally and thrive in a fast-paced, dynamic environment">
">

Benefits

">

We offer:

">
  • ">
  • A collaborative, people-first culture with career progression opportunities">
  • Generous product discount and clothing allowance">
  • Opportunities for growth and development in a high-performing retail business">
">

About Us

">

We are a successful retail business committed to delivering outstanding experiences for our clients.

  • Customer Experience Strategist

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomerExperience Full time $120,000 - $140,000

    Job Title: Customer Experience StrategistAbout the RoleWe are seeking a skilled Customer Experience Strategist to join our team. As a key member of our organization, you will be responsible for establishing and maintaining strong relationships with our customers.Main ResponsibilitiesDevelop and execute customer success plans that drive business growth and...

  • Customer Success Strategist

    1 week ago

    Canberra, ACT, Australia beBeeSuccess Full time $150,000 - $200,000

    Job Title: Customer Success StrategistWe are seeking a skilled Customer Success Strategist to partner with key stakeholders, prioritise and execute business objectives against FY24 priorities.This individual will collaborate with account executives and business units to review customer engagement programs, identify gaps in offerings and recommend...

  • Digital Experience Strategist

    2 weeks ago

    Canberra, ACT, Australia beBeeDesign Full time $96,000 - $128,000

    This role requires a Digital Experience Strategist to design and deliver new experiences for improved outcomes for customers across a wide range of digital solutions. You will be responsible for driving a human-centric and holistic approach to experience delivery; helping to design and guide solutions to support multiple customer journeys.Key...

  • User Experience Strategist

    7 days ago

    Canberra, ACT, Australia beBeeExperience Full time $80,000 - $125,000

    Job Title: User Experience Strategist"> Role OverviewAs a User Experience Strategist, you will be responsible for crafting engaging visual experiences for digital channels, websites, and other media. Your focus will be on developing high-quality marketing and communications assets that align with brand identities and strategic objectives.Key...

  • Experience UX Strategist

    1 week ago

    Canberra, ACT, Australia beBeeStrategist Full time $110,000 - $140,000

    Job Description:We are seeking an experienced User Experience Strategist to join our team. As a User Experience Strategist, you will be responsible for supporting the planning, facilitation and analysis of user research activities.About the Role:The ideal candidate will have experience working with various disciplines to solve problems, identify...

  • Strategic Customer Experience Manager

    2 weeks ago

    Canberra, ACT, Australia beBeeCustomerExperience Full time $120,000 - $150,000

    Customer Experience StrategistOur company works with organisations and communities to turn the imaginable into reality. We enable our customers, communities and countries to thrive by shaping their own futures.Job DescriptionThe Customer Experience Strategist is a pivotal role responsible for orchestrating customer and employee experiences. This role acts as...

  • Cloud Strategist

    2 weeks ago

    Canberra, ACT, Australia beBeeTechnical Full time $180,000 - $240,000

    Cloud Strategist RoleA Cloud Strategist will work with public sector teams to shape and deliver strategy for cloud services within critical accounts.ResponsibilitiesDevelop expertise in cloud technologies and knowledge of application construction on cloud platforms.Lead solution discussions, dive into details with customer teams, and craft scalable...

  • Senior IT Strategist

    2 weeks ago

    Canberra, ACT, Australia beBeeStrategist Full time $80,000 - $150,000

    Job Title: Senior IT StrategistAbout the RoleWe are seeking an experienced Senior IT Strategist to lead the planning and execution of complex IT initiatives. The successful candidate will be responsible for driving business value through the strategic use of technology.Key ResponsibilitiesEvaluate and select appropriate requirements definition and management...

  • Senior Cloud Strategist

    2 weeks ago

    Canberra, ACT, Australia Bebeestrategist Full time

    Cloud Strategist RoleFujitsu is a global leader in technology and business solutions that transform organizations.We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.About the Cloud Strategist RoleLocation: Canberra, Melbourne, Sydney or BrisbaneSkill Level: Senior...

  • Senior Pricing Strategist

    1 week ago

    Canberra, ACT, Australia beBeePricing Full time $150,000 - $200,000

    Job Title: Senior Pricing StrategistAbout the RoleWe are seeking a seasoned pricing professional to join our Merchant Pricing and Portfolio Management Team. As a Senior Pricing Strategist, you will be responsible for developing and executing pricing strategies that drive business growth and profitability.Key ResponsibilitiesDevelop and implement pricing...