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Technical Support Specialist
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IT Technical Support Professional
2 weeks ago
This role is responsible for delivering high-quality technical support services to staff and students within a dynamic tertiary education environment.
- Providing technical leadership or mentorship within an IT support or service desk team, including escalation handling and knowledge sharing.
- Communicating complex technical information to non-technical audiences, adapting to the needs of diverse stakeholders.
- Managing competing priorities, maintaining accuracy, and applying sound judgment.
Key qualifications include:
- Tertiary qualification in Information Technology or a related field; or an equivalent combination of relevant training and professional experience.
- Minimum 5 years' experience in a complex IT environment providing 1st, 2nd, and early 3rd level technical support across corporate or enterprise settings.
- Advanced experience with Microsoft 365, MS Teams, Windows Server, Active Directory, SQL Server, DFS, and SharePoint.
- Practical experience with VMware, Linux CLI, and cloud platforms such as AWS or Azure.
- Strong technical knowledge of operating systems (Windows, Linux, macOS) and widely used enterprise applications.
- Comprehension of workflow automation and system orchestration tools.
This role offers a range of benefits, including:
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
- A competitive remuneration package.
This position is ideal for individuals who are passionate about technology and have a strong desire to make a difference in the lives of others. If you are looking for a challenging and rewarding career opportunity, please submit your application today.
