Expert Technical Support Professional

2 days ago

Gold Coast, Queensland, Australia beBeeITspecialist Full time $90,000 - $110,000
Job Description">The role of Senior IT Support Specialist plays a key part in enhancing the digital experience for users, actively seeking opportunities for IT service improvements, leading the implementation of those improvements, and assisting in the development of technology standards that support teaching, learning, and administration with a focus on system orchestration.

Key Responsibilities:

  • Delivering high-quality technical support services to staff and students within a dynamic tertiary education environment.
  • Ensuring the effective operation, maintenance, and troubleshooting of end-user devices, classroom technologies, and core IT systems including business workflow and automation technologies.
  • Acting as an escalation point for incident resolution from IT Support Specialist staff and a subject matter expert for key business stakeholders.

Required Skills and Qualifications

Tertiary Qualification

A tertiary qualification in Information Technology or a related field; or an equivalent combination of relevant training and professional experience is required.

Experience

A minimum of 5 years' experience in a complex IT environment providing 1st, 2nd, and early 3rd level technical support across corporate or enterprise settings is essential.

Technical Knowledge

Advanced experience with Microsoft 365, MS Teams, Windows Server, Active Directory, SQL Server, DFS, and SharePoint, including troubleshooting and configuration is highly desirable. Practical experience with VMware, Linux CLI, and cloud platforms such as AWS or Azure, including hands-on system administration or deployment is also beneficial.

Leadership and Communication

Demonstrated experience providing technical leadership or mentorship within an IT support or service desk team, including escalation handling and knowledge sharing is required. Proficiency in communicating complex technical information to non-technical audiences, adapting to the needs of diverse stakeholders is essential.

Benefits

We offer a range of employee benefits, support to help you be your best, and flexibility, to help us all thrive. Access to LinkedIn Learning & Udemy Premium for your development is also available.

Others

At our organization, we promote and embrace an inclusive and diverse workforce. We believe equality, flexibility, and diversity deliver a rich collaborative environment. We strive to ensure that all our staff – no matter where they are from or who they are – feel safe, supported, and given opportunities to thrive.

  • Technical Support Expert

    5 days ago

    Gold Coast, Queensland, Australia beBeeSpecialist Full time $100,000 - $120,000

    Technical Support SpecialistThis role is ideal for a professional with experience in providing technical support and customer service.About the RoleThe Workplace Services team is looking for a skilled technical specialist to join their Gold Coast location, supporting locations across Australia. As a collaborative team focused on Customer Success, you will be...

  • IT Technical Support Expert

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $87,500 - $140,625

    Job SummaryWe are seeking a skilled IT Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering high-quality technical support services to staff and students in a fast-paced tertiary environment.Key ResponsibilitiesOperate, maintain, and troubleshoot end-user devices, classroom technologies, and core IT systems...

  • Technical Expert

    6 days ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $50,000 - $80,000

    Job Title: Technical ProfessionalAbout the Role:We're seeking a skilled and customer-focused individual to join our team as a Technical Professional. As part of this role, you'll be responsible for delivering exceptional service, providing expert advice on products, and helping customers find solutions to their technology needs.This is a full-time...

  • Expert Technical Support Professional

    5 days ago

    Gold Coast, Queensland, Australia beBeeCybersecurity Full time $80,000 - $120,000

    Advanced IT Support SpecialistThe role of an Advanced IT Support Specialist involves delivering top-tier support across various technical domains, including hardware, software, networking, and cloud services. Key responsibilities include troubleshooting complex issues, maintaining servers and systems, and driving IT projects forward.

  • IT Technical Support Professional

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $98,574 - $124,997

    Senior IT Support Specialist Job OverviewThis role is responsible for delivering high-quality technical support services to staff and students within a dynamic tertiary education environment.Providing technical leadership or mentorship within an IT support or service desk team, including escalation handling and knowledge sharing.Communicating complex...

  • Field Technical Solutions Expert

    6 hours ago

    Gold Coast, Queensland, Australia beBeeElevator Full time $70,000 - $120,000

    Are you passionate about providing technical support to ensure customer satisfaction? Do you have a strong understanding of elevator technology and excellent communication skills?Job DescriptionWe are seeking a skilled Technical Field Support Specialist to join our team. As a key member of our support team, you will be responsible for providing remote or...

  • Technical Solutions Expert

    5 days ago

    Gold Coast, Queensland, Australia beBeeCybersecurity Full time $90,000 - $120,000

    ICT Support Specialist RoleAs an ICT Support Specialist, you will play a vital role in providing technical support to our Head Office team and corporate functions. Your primary responsibility will be to ensure seamless operation of our IT systems, resolving hardware and software issues promptly.Key responsibilities include:Rendering expert technical...

  • Technical Solutions Expert

    6 days ago

    Gold Coast, Queensland, Australia beBeeCustomerCare Part time $55,000 - $100,000

    Job Description:We are seeking a skilled Technical Solutions Expert to join our team. As a key member of our organization, you will be responsible for delivering exceptional customer experiences.Key Responsibilities:Understand customer needs and provide tailored solutionsStay up-to-date on the latest devices, accessories, and benefits to deliver optimal...

  • Expert Technical Support Specialist

    9 hours ago

    Gold Coast, Queensland, Australia beBeeTechnical Field Support Full time $70,000 - $120,000

    Our team is focused on fostering a collaborative and innovative work environment where every individual can contribute.We prioritize employee engagement, encouraging participation and the sharing of information and ideas.We strive to develop a culture of trust and respect among colleagues, recognizing excellent performance.Our vision for the future involves...

  • Technical Field Support

    4 days ago

    Gold Coast, Queensland, Australia Kone México Full time

    Technical Field Support page is loaded## Technical Field Supportlocations: Gold Coasttime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R0651864* **Great benefits and remuneration*** **Join a first-class leadership team who put their people first*** **Global exposure with career development opportunities****At KONE, you'll find...