Technical Support

2 days ago

Gold Coast, Queensland, Australia Riviera Australia Pty Ltd Full time $80,000 - $120,000 per year

Technical Support - Dealer and Owner Care (Marine Industry)

Riviera Australia Pty Ltd

Coomera, Gold Coast QLD

Working at Riviera

  • Live, work and play amongst the beautiful Gold Coast Marine Precinct
  • State of the art manufacturing facility in Coomera, close to the M1
  • Excellent working conditions and job security
  • On-site parking, café and employee social events
  • Half-day every Friday

About Us

Our people actively participate in building our luxury motor yachts

Riviera is Australia's most awarded luxury motor yacht builder. Based in Coomera, in the largest marine vessel manufacturing facility in the Southern Hemisphere, we support a dealer network that spans the globe. Riviera is focused on delivering exciting new models and fresh innovation in design, performance and quality, leading the way in the boat manufacturing industry.

About the Role

We are on the lookout for someone with very strong technical marine knowledge, to deliver administrative and hands-on technical support to owners, dealers and service providers.

Whilst this role is primarily office-based in our world-class manufacturing facility in Coomera QLD, there is a requirement for this role to also travel and be "on the tools" at times. This may include travel to marinas, service yards, and customer locations, in domestic and international locations.

The successful candidate will be solutions focused - a proactive problem solver, with a natural ability to identify and rectify problems.

Responsibilities

  • Regular travel to marinas, service yards, and customer locations, domestic and international locations.
  • Hands-on technical support both in the field and remotely.
  • A mix of technical troubleshooting, customer interaction, and coordination.
  • Attend and support vessel handovers, including owner training and system walkthroughs.
  • Travel to visit vessels for inspections, diagnostics, and repairs.
  • Assist external service agents and dealers with technical issues.
  • Troubleshoot a wide range of electrical, electronic, and mechanical systems.
  • Coordinate repairs with internal trades and external contractors, both on-site and remotely.
  • Support process improvements by providing field feedback to the production and design teams.
  • Arranging parts for shipment.

Technical Skills & Experience

  • Trade qualified (preferred) or minimum 10 years of hands-on experience in the marine industry.
  • Strong knowledge of marine electrical and electronic systems, including: CZone Digital Switching, Mastervolt systems, NMEA 2000 networks, and Garmin and Raymarine navigation systems.
  • Broad knowledge of boat systems including engineering, plumbing, and vessel operations]
  • Experience with Riviera boats is highly regarded

Personal Attributes

  • Able to work independently, manage travel and time effectively
  • Confident communicator, comfortable working directly with customers and dealers
  • Skilled in fault finding and resolving issues under time pressure
  • Proficient in Microsoft Office (Word, Outlook, Excel)
  • Strong problem-solving skills
  • Positive, team-oriented attitude

No agencies, thank you.

  • Technical Support Specialist

    5 days ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $79,705 - $89,416

    Job Role: Technical Support SpecialistAbout the Job:This role is responsible for providing technical support to assigned work areas, including setup, service, and dismantling of laboratory and studio activities.Main Responsibilities:Provide technical assistance to staff and students with equipment usage, troubleshooting technical issues, and demonstrating...

  • IT Technical Support Professional

    6 days ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $98,574 - $124,997

    Senior IT Support Specialist Job OverviewThis role is responsible for delivering high-quality technical support services to staff and students within a dynamic tertiary education environment.Providing technical leadership or mentorship within an IT support or service desk team, including escalation handling and knowledge sharing.Communicating complex...

  • Technical Support Professional

    2 weeks ago

    Gold Coast, Queensland, Australia beBeeField Full time $100,000 - $120,000

    Job OpportunityWe are seeking a highly skilled Technical Support Specialist to join our team based in Gold Coast, VIC.Provide remote or on-site technical support for installation of modernisation and construction productsEnsure customer specification requirements are met by providing technical supportTrain local employees during site visits and/or deliver...

  • Technical Support Specialist

    6 days ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $80,000 - $120,000

    Technical Support Role OverviewWe are seeking a highly skilled professional to join our team as a technical support specialist. In this role, you will be responsible for providing exceptional customer service and resolving technical issues related to our products.Key Responsibilities:Email and phone case management of technical inquiries using Salesforce for...

  • Technical Field Support

    1 week ago

    Gold Coast, Queensland, Australia Kone México Full time

    Technical Field Support page is loaded## Technical Field Supportlocations: Gold Coasttime type: Vollzeitposted on: Heute ausgeschriebenjob requisition id: R0651864* **Great benefits and remuneration*** **Join a first-class leadership team who put their people first*** **Global exposure with career development opportunities****At KONE, you'll find innovation...

  • IT Technical Support Expert

    6 days ago

    Gold Coast, Queensland, Australia beBeeTechnical Full time $87,500 - $140,625

    Job SummaryWe are seeking a skilled IT Support Specialist to join our dynamic team. The successful candidate will be responsible for delivering high-quality technical support services to staff and students in a fast-paced tertiary environment.Key ResponsibilitiesOperate, maintain, and troubleshoot end-user devices, classroom technologies, and core IT systems...

  • Technical Field Support

    4 hours ago

    Gold Coast, Queensland, Australia Kone Full time

    Great benefits and remunerationJoin a first-class leadership team who put their people firstGlobal exposure with career development opportunitiesAt KONE, you'll find innovation that goes somewhereWe see a future of smart cities.As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push...

  • Technical Field Support

    2 hours ago

    Gold Coast, Queensland, Australia 201 Kone Elevators Pty Ltd Full time

    Great benefits and remunerationJoin a first-class leadership team who put their people firstGlobal exposure with career development opportunitiesAt KONE, you'll find innovation that goes somewhereWe see a future of smart cities.As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push...

  • Technical Support Specialist

    22 hours ago

    Gold Coast, Queensland, Australia beBeeTechsupport Full time $90,000 - $120,000

    Job OpportunityWe are seeking a skilled Tech Support Specialist to join our team. The ideal candidate will have experience in providing on-site technical support for corporate functions and troubleshooting IT hardware.The successful applicant will be responsible for:Troubleshooting IT hardware, including laptops, desktop stations, monitors, video...

  • Technical Support Specialist

    6 days ago

    Gold Coast, Queensland, Australia beBeeArchitecture Full time $79,705 - $89,416

    Architecture and Design Support SpecialistThis position involves providing technical assistance to staff and students, focusing on the disciplines of architecture, industrial design and planning.The Griffith School of Engineering and Built Environment offers a wide range of engineering programs and has an active research culture. This role will be...