Customer Relationship Manager

1 month ago

Perth, Western Australia Department of Education, Western Australia Full time

About the Role

The Department of Education, Western Australia is seeking a Customer Relationship Manager to join our ICT Division. As a key member of our team, you will be responsible for coordinating agreements for the provision and support of ICT services to various customer groups across schools, colleges, regions, and central office.

You will assist staff in schools, colleges, regions, and central office at a system level to implement policies and strategic initiatives in the areas of information systems, technology, and telecommunications, and information management utilizing the Information Technology Service Management methodology.

The successful candidate will deliver a high level and timely customer service to clients, monitor, evaluate, and report on the services delivered by the Department.

Professional Benefits

  • We are conveniently located in East Perth, and our employees enjoy a range of benefits, including 11.5% employer-contributed superannuation, increasing to 12% by July 2025.
  • Flexible working arrangements are genuinely considered to create healthy work-life balance, including working from home or remote, flexible working hours, and part-time arrangements.
  • Generous leave entitlements, including annual, personal, long service, and parental leave.
  • Professional development opportunities and study leave/assistance.
  • Access to salary packaging (in accordance with relevant industrial instruments).
  • Modern end-of-trip facilities/changerooms.
  • Easy access to public transport, with the Claisebrook train station just a 5-minute walk away or the free Yellow Cat bus service that stops outside our building entrance.

Eligibility

  • Be an Australian or New Zealand citizen, permanent resident, or have a valid visa with relevant work rights for the term of the appointment.
  • Consent to a National Criminal History Check with the Department's Screening Unit.

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two work-related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

  • A CV of up to three pages outlining your employment history and professional learning summary relevant to this position.
  • A four-page statement addressing the following selection criteria as outlined in the attached JDF: Demonstrated well-developed knowledge and considerable experience in developing and implementing policies and guidelines to ensure compliance and best practice Information Technology Service Management in relation to the delivery and support of ICT services. Demonstrated considerable experience in working with a variety of customer groups, including the ability to translate technical requirements and specifications into easily understood business concepts and vice versa to a variety of customer groups. Demonstrated well-developed oral, written, and interpersonal communication skills, including the ability to establish and maintain effective working relationships and undertake high-level consultations, collaborations, and negotiations. Demonstrated well-developed conceptual and analytical skills, including the ability to provide innovative solutions to strategic and complex problems and issues. Demonstrated well-developed project management and organizational skills with the ability to prioritize tasks to meet conflicting timelines.

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