Customer Relationship Manager

3 weeks ago


Perth, Western Australia Department of Education, Western Australia Full time

About the Role

The Department of Education, Western Australia is seeking a Customer Relationship Manager to join our ICT Division. As a key member of our team, you will be responsible for coordinating agreements for the provision and support of ICT services to various customer groups across schools, colleges, regions, and central office.

You will assist staff in schools, colleges, regions, and central office at a system level to implement policies and strategic initiatives in the areas of information systems, technology, and telecommunications, and information management utilizing the Information Technology Service Management methodology.

The successful candidate will deliver a high level and timely customer service to clients, monitor, evaluate, and report on the services delivered by the Department.

Professional Benefits

  • We are conveniently located in East Perth, and our employees enjoy a range of benefits, including 11.5% employer-contributed superannuation, increasing to 12% by July 2025.
  • Flexible working arrangements are genuinely considered to create healthy work-life balance, including working from home or remote, flexible working hours, and part-time arrangements.
  • Generous leave entitlements, including annual, personal, long service, and parental leave.
  • Professional development opportunities and study leave/assistance.
  • Access to salary packaging (in accordance with relevant industrial instruments).
  • Modern end-of-trip facilities/changerooms.
  • Easy access to public transport, with the Claisebrook train station just a 5-minute walk away or the free Yellow Cat bus service that stops outside our building entrance.

Eligibility

  • Be an Australian or New Zealand citizen, permanent resident, or have a valid visa with relevant work rights for the term of the appointment.
  • Consent to a National Criminal History Check with the Department's Screening Unit.

Application Instructions

Apply online in two easy steps:

Step 1: Select Apply for Job

Complete the online application form, including details of two work-related referees, preferably one being your current line manager.

Step 2: Attach your documents

Your application should include:

  • A CV of up to three pages outlining your employment history and professional learning summary relevant to this position.
  • A four-page statement addressing the following selection criteria as outlined in the attached JDF: Demonstrated well-developed knowledge and considerable experience in developing and implementing policies and guidelines to ensure compliance and best practice Information Technology Service Management in relation to the delivery and support of ICT services. Demonstrated considerable experience in working with a variety of customer groups, including the ability to translate technical requirements and specifications into easily understood business concepts and vice versa to a variety of customer groups. Demonstrated well-developed oral, written, and interpersonal communication skills, including the ability to establish and maintain effective working relationships and undertake high-level consultations, collaborations, and negotiations. Demonstrated well-developed conceptual and analytical skills, including the ability to provide innovative solutions to strategic and complex problems and issues. Demonstrated well-developed project management and organizational skills with the ability to prioritize tasks to meet conflicting timelines.


  • Perth, Western Australia Credit Corp Full time

    About the RoleWe are seeking a highly motivated and results-driven Customer Relationship Manager to join our team at Credit Corp. As a key member of our operations team, you will play a critical role in resolving debt and improving customer outcomes.Key ResponsibilitiesManage outstanding accounts with clients from Australia's largest institutionsMaking and...


  • Perth, Western Australia Programmed Full time

    About the Role:We are seeking an experienced Senior Customer Relationship Manager to join our team at Programmed, where you will be responsible for building and maintaining strong relationships with our customers in the Western Australian mining industry.Your Key Responsibilities:Conduct field sales and provide high-level consultations to our customers in...


  • Perth, Western Australia 13cabs Full time

    At 13cabs, we are seeking a talented Customer Relationship Director to join our team and drive sales growth while delivering exceptional client experiences.About UsWe are a leading provider of mobility and payment technologies, with a strong presence in the taxi industry and personal transport fleets globally. Our expertise in dispatch technology and...

  • Relationship Manager

    3 weeks ago


    Perth, Western Australia Bank of Queensland Full time

    About the RoleWe are seeking an experienced Relationship Manager to join our team at Bank of Queensland. As a Relationship Manager, you will be responsible for originating, retaining, and managing a portfolio of clients.You will work closely with a dedicated analyst to achieve individual margin and volume targets, while driving the direction and performance...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    About youYou're looking for a role where you can make a real impact in customers' lives and the community. You analyze their situation to deliver solutions that help them thrive. You're adaptable, able to move quickly between tasks, and even locations, on a regular basis. You get fired up knowing you work for a company whose purpose is to feed into the...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    About YouYou're looking for a role where you can make a real impact in your customers' lives and the community. You analyze their situation to deliver solutions that help them thrive. You're adaptable, able to move quickly between tasks, and even locations, on a regular basis. You get fired up knowing you work for a company whose purpose is to feed into the...

  • Relationship Manager

    3 weeks ago


    Perth, Western Australia Bank of Queensland Full time

    About the RoleA key opportunity has arisen for an experienced Relationship Executive to join our Commercial team at Bank of Queensland. As a Relationship Executive, you will be responsible for originating, retaining, and managing a portfolio of clients. Your primary focus will be on a Health specialist portfolio, with the support of a dedicated analyst.Key...

  • Relationship Manager

    1 month ago


    Perth, Western Australia Bank of Queensland Full time

    {"About the Role": "About the RoleA Perth-based opportunity has become available for an experienced Relationship Executive with BOQ Specialist. The role involves originating, retaining, and managing a portfolio of clients.You will be responsible for a Health specialist portfolio, with the support of a dedicated analyst.As a Relationship Executive in our...


  • Perth, Western Australia MUFG Full time

    About the RoleMUFG's Japanese Corporate Banking Department provides banking and financial services to support businesses of Japanese companies operating in Australia.Our customer relationships are typically part of a global network originating in Japan, and we provide services to help our customers achieve their business goals in domestic markets and...


  • Perth, Western Australia MUFG Full time

    Unlock Your Potential in Corporate BankingMitsubishi UFJ Financial Group (MUFG) is a leading global financial institution seeking a skilled Associate, Relationship Manager to join our Japanese Corporate Banking Department in Australia.As a key member of our team, you will be responsible for building strong relationships with our customers, increasing banking...


  • Perth, Western Australia ANZ Full time

    About UsANZ's purpose is to shape a world where people and communities thrive. We improve the financial wellbeing and sustainability of our customers, enabling them to achieve their goals. As a Senior Relationship Manager, you will play a critical role in managing and building strong relationships with your portfolio customers, driving growth through...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    Unlock Your Potential as an Agribusiness Relationship ManagerBendigo and Adelaide Bank is seeking a skilled and motivated Agribusiness Relationship Manager to join our team. As a key member of our regional banking team, you will play a critical role in building and maintaining strong relationships with our agribusiness customers, providing personalized...


  • Perth, Western Australia MUFG Full time

    About MUFGMUFG is a global financial group with a vision to be the world's most trusted financial group. We prioritize long-term relationships, serving society, and fostering shared and sustainable growth for a better world.About the RoleThe Japanese Corporate Banking Department provides banking and financial services to support businesses of Japanese...


  • Perth, Western Australia MUFG Full time

    Unlock Your Potential in Corporate BankingMitsubishi UFJ Financial Group (MUFG) is a global leader in financial services, and we're seeking a talented Associate, Relationship Manager to join our team. As a key member of our Japanese Corporate Banking Department, you'll play a crucial role in building strong relationships with our customers and driving...


  • Perth, Western Australia Bendigo and Adelaide Bank Full time

    Unlock Your Potential as an Agribusiness Relationship ManagerBendigo and Adelaide Bank is seeking a skilled and motivated Agribusiness Relationship Manager to join our team. As a key member of our regional banking team, you will play a critical role in building and maintaining strong relationships with our customers, providing personalized banking solutions...


  • Perth, Western Australia MUFG Full time

    About the Role:MUFG is seeking a highly skilled and motivated Associate, Relationship Manager to join our Japanese Corporate Banking Department. As a key member of our team, you will be responsible for building and maintaining strong relationships with our corporate clients, providing them with tailored banking solutions to support their business growth.Key...

  • Relationship Manager

    4 weeks ago


    Perth, Western Australia Computershare Full time

    About the RoleWe are seeking a talented and inspiring Relationship Manager to join our Perth team. As a key member of our client services team, you will be responsible for managing and further developing a varied client portfolio, fostering client relationships at C-suite level, and meeting all client SLAs.Key ResponsibilitiesAssume overall responsibility...

  • Relationship Manager

    4 weeks ago


    Perth, Western Australia Computershare Full time

    About the RoleWe are seeking a talented and inspiring Relationship Manager to join our Perth team. As a key member of our team, you will be responsible for managing and further developing a varied client portfolio, fostering client relationships at C-suite level, managing client satisfaction, and meeting all client SLAs.Key ResponsibilitiesAssume overall...


  • Perth, Western Australia TR3 Recruitment Full time

    About the RoleWe are seeking an experienced Agribusiness Relationship Manager to join our team in Western Australia. As a key member of our Agribusiness division, you will be responsible for managing a portfolio of clients and driving business growth through strategic development and relationship building.Key ResponsibilitiesOversee a diverse portfolio of...


  • Perth, Western Australia Westpac Full time

    Job Title: Assistant Relationship ManagerJoin Westpac as an Assistant Relationship Manager and play a key role in supporting our Deposit Team within the Commercial Banking division.About the Role:Work closely with Relationship Managers across a diverse portfolio to maintain strong relationships with commercial clients.Contribute to generating high-quality...