Reservations Team Lead

1 week ago

Melbourne, Victoria, Australia beBeeEfficiency Full time $85,000 - $105,000

Job Overview:

As a reservations supervisor, you will be responsible for overseeing the daily activities of the reservations team.

Key Responsibilities:

  • Lead and coordinate the reservations team to ensure efficient and accurate handling of reservations in line with high service standards.
  • Foster a culture of excellence by anticipating and fulfilling guests' preferences and special requests.
  • Provide guidance and support to the team members, promoting continuous improvement and excellence.
  • Oversee the effective use of reservation systems and technology, ensuring data accuracy and optimizing booking efficiency.
  • Address and resolve any reservation-related issues or discrepancies promptly and professionally.
  • Collaborate with other departments to ensure seamless communication and coordination of guest needs and expectations.

Requirements:

  • A valid work permit is required.
  • Proven experience in a supervisory role within a hospitality environment, preferably in reservations or front office operations.
  • Strong proficiency in Opera systems and technology, with attention to detail and accuracy.
  • Excellent communication and interpersonal skills, with the ability to anticipate and fulfill guests' wishes.

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