Full Time Reservations Lead

2 days ago

Melbourne, Victoria, Australia beBeeReservations Full time $85,000 - $115,000

About Crowne Plaza Melbourne

Crowne Plaza Melbourne is the perfect destination for your next staycation, family holiday, or romantic escape. We combine big city adventure with well-deserved time to relax.

What's the Job?

We're seeking a Full-Time Reservations Manager to lead our Reservations team, ensuring all bookings are managed efficiently, professionally, and in a timely manner.

Your Day-to-Day

  • Lead and oversee the daily operations of the Reservations team, ensuring accuracy, efficiency, and compliance across all booking systems, checklists, and processes.
  • Maximize hotel revenue potential by monitoring performance, applying yield and sales strategies, and collaborating closely with the Revenue, Front Office, and Commercial teams.
  • Develop, train, and support team members while promoting IHG products and services, maintaining strong product knowledge, and ensuring exceptional service delivery across all reservation channels.

Key Responsibilities

  • Effective leadership and management of the Reservations team, driving high-performance standards and fostering a culture of accountability, execution, and excellence.
  • Collaboration with cross-functional teams to enhance revenue growth and deliver seamless customer experiences.
  • Staying up-to-date with industry trends and best practices, applying this knowledge to optimize operational efficiencies and drive business results.

Requirements

  • Demonstrated ability to interact effectively with customers, colleagues, and third parties, reflecting positively on the hotel, the brand, and the company.
  • Strong communication skills across phone, email, and face-to-face interactions.
  • Proficiency in Microsoft Office and Property Management Systems (PMS).
  • Excellent problem-solving, organizational, and time-management abilities.
  • Flexible approach to work with the ability to adapt to changing priorities.
  • Capability to work across multiple, diverse business units and market segments.
  • Bachelor's degree or Diploma in Hotel Administration, Hotel Management, or equivalent.
  • Proven leadership skills, fostering a culture of accountability, execution, and high performance.
  • Proactive mindset with a strong drive for team results and a track record of achievement.
  • Experience in managing multi-stakeholder relationships within complex, fast-changing environments.
  • Minimum of 2 years' experience in Front Office, Guest Services, or a related discipline, including supervisory experience, or an equivalent combination of education and experience.

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