Lead Reservation Specialist

6 days ago


Melbourne, Victoria, Australia beBeeSupervisor Full time $90,000 - $120,000
Group Reservations Supervisor

We are seeking a Group Reservations/Guest Services Supervisor to join our organization. The successful candidate will oversee the accuracy of room blocks, reservations, and group market codes, while implementing Reservations procedures according to industry standards.

  • Process all reservation requests, changes, and cancellations through various channels.
  • Identify guest reservation needs and determine suitable room types.
  • Verify availability of room types and rates.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
Key Responsibilities

The ideal candidate will possess experience with property management systems or similar software, relevant experience in a supervisory role, and working rights in Australia. They will be self-motivated, driven, and energized in a fast-paced environment, armed with innovative solutions and a can-do attitude.

  • Assist guests arriving and departing the hotel through the check-in and departure process.
  • Handle general inquiries, providing exceptional service to experienced travelers.
  • Be an expert on the hotel and surrounding area, knowing it inside out to exceed guest expectations.
About Your Career

Our organization offers exclusive associates' discounts on food and beverage, hotel rooms, grow, develop, and progress with internationally recognized training programs, unlimited strategic development, and exciting career opportunities within the hospitality industry.



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