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Protective Services Specialist
3 weeks ago
As a Security Officer, you will be responsible for maintaining a safe and welcoming environment for all stakeholders. This involves providing exceptional customer service skills in a fast-paced retail setting.
Key Responsibilities:
- Provide professional and friendly front-line customer service to shoppers, retailers, and visitors.
- Respond to incidents, including medical, emergency, and security-related events in a timely and effective manner.
- Monitor safety risks and report hazards or suspicious activity to ensure a secure environment.
- Support centre operations through crowd management and de-escalation techniques to maintain order and resolve conflicts.
- Assist with emergency procedures and evacuation protocols to ensure the safety of all individuals.
Requirements:
- Current Victorian Security License with Crowd Control function to perform duties effectively.
- Current First Aid and CPR certificates to provide essential support in emergency situations.
- Excellent communication skills and a strong focus on customer experience to deliver high-quality service.
- Availability to work across a 24/7 rotating roster, including weekends and public holidays to meet operational needs.
- High standard of personal presentation and professionalism to represent the organization positively.
