
Front Office Operations Lead
3 days ago
We are seeking a dedicated individual to join our overnight operations as a Moonlight Team Lead. This key role will oversee front office and guest services during critical shift hours, ensuring seamless delivery of exceptional experiences.
- Respond to guest enquiries and requests in a timely and professional manner
- Monitor hotel security and safety by conducting regular property patrols
- Troubleshoot any issues that may arise and implement appropriate solutions
- Support the day-time management team with updates and escalate any concerns
- Ensure all hotel processes and procedures are followed during overnight hours
- Lead and manage the overnight front desk team, including scheduling, training, and performance management
Someone passionate about delivering memorable experiences for guests. You should possess outstanding communication skills, be committed to exceptional service, and strive to exceed expectations.
About Our Hotel:Our hotel is a vibrant and dynamic establishment celebrating individuality and creativity. We offer a unique work culture that sparks imagination and curiosity.
Our Benefits:As a valued member of our team, you'll enjoy a range of benefits, including discounts on food and beverage, and access to world-class training programs.
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