Resort Concierge

3 weeks ago


Sydney, New South Wales, Australia Rydges Full time
About Rydges Resort Hunter Valley

Located in the heart of the Hunter Valley wine region, Rydges Resort Hunter Valley is a stunning resort that offers an unforgettable workplace experience. With its lush vineyards and scenic beauty, this resort is the perfect place to work and play.

About the Role

We are seeking a highly skilled and experienced Concierge to join our team at Rydges Resort Hunter Valley. As a Concierge, you will be responsible for delivering exceptional customer service to our guests, ensuring that their stay with us is nothing short of perfect.

Key Responsibilities:
  • Provide personalized guest service, ensuring that every guest feels welcome and valued.
  • Operate hotel buggies safely and efficiently, transporting guests around the resort.
  • Have knowledge of the local area, its attractions, and be able to provide recommendations to guests.
  • Lift and move luggage and trolleys as required.
  • Ensure the lobby and public areas remain clean and presentable at all times.
  • Welcome guests and visitors to the Hotel, creating the ultimate guest experience from arrival through to departure.
  • Deliver guests in a timely manner around the hotel resort using hotel vehicles when requested.
  • Assist guests to and from rooms with luggage.
  • Deliver guest amenities timely and efficiently.
  • Assist guests with bookings for local attractions, restaurants, and bars.
Benefits and Perks:
  • Incredible team member discounts from your first day on-the-job.
  • 50% off stays at EVT hotels – Rydges, QT, Atura, and more.
  • $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
  • Awesome winter and summer savings and discounts at Thredbo.
  • Rapid career growth opportunities through our EVT network.
  • Local community involvement, volunteering, and charitable giving.
Requirements:
  • A current Driver's Licence is required to drive hotel vehicles, including buggies.
  • A strong background in customer service is preferred.
  • Outstanding written and verbal communication skills.
  • The ability to multi-task and work under pressure.
  • A team player with a flair for guest experience.
  • Impeccable attention to detail.
  • A high level of professionalism while on duty.
  • Availability to work a flexible roster across 7 days, including late nights and Public Holidays.

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