Concierge Ambassador
1 month ago
About Four Seasons:
At Four Seasons, we pride ourselves on delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.
About the role:
We are seeking a skilled Concierge Clerk to join our team at Four Seasons Hotel Sydney. As a Concierge Clerk, you will be responsible for providing personalised assistance and recommendations to guests, ensuring their needs and preferences are met.
Key responsibilities:
- Provide exceptional service to guests, ensuring their needs and preferences are met.
- Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills.
- Serve as a knowledgeable resource on local attractions, events, and points of interest.
- Act as a liaison between guests and other hotel departments, facilitating smooth communication and ensuring seamless experiences.
- Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills.
- Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.
- Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality.
What we offer:
- Competitive wages, and a comprehensive benefits package
- Excellent Training and Development opportunities
- Complimentary Accommodation at other Four Seasons Hotels and Resorts
- Complimentary Dry Cleaning for Employee Uniforms
- Complimentary Employee Meals
We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.
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