Concierge Ambassador

1 month ago


Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time

About Four Seasons:

At Four Seasons, we pride ourselves on delivering exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create unforgettable moments for our guests, residents, and partners by providing a world-class employee experience and company culture.

About the role:

We are seeking a skilled Concierge Clerk to join our team at Four Seasons Hotel Sydney. As a Concierge Clerk, you will be responsible for providing personalised assistance and recommendations to guests, ensuring their needs and preferences are met.

Key responsibilities:

  • Provide exceptional service to guests, ensuring their needs and preferences are met.
  • Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills.
  • Serve as a knowledgeable resource on local attractions, events, and points of interest.
  • Act as a liaison between guests and other hotel departments, facilitating smooth communication and ensuring seamless experiences.
  • Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills.
  • Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously.
  • Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality.

What we offer:

  • Competitive wages, and a comprehensive benefits package
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals

We are committed to creating a workplace culture that values diversity, equity, and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.



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