Concierge Team Lead

6 days ago

Sydney, New South Wales, Australia Four Seasons Hotels and Resorts Full time
About Four Seasons

We are a collective of individuals who strive to deliver exceptional guest experiences through a commitment to luxury with genuine heart. Our team members around the world create amazing experiences for our guests, residents, and partners by providing a world-class employee experience and company culture.

About the Role

We are seeking a highly skilled Concierge Team Lead to join our team at Four Seasons Hotel Sydney. As a key member of our Concierge department, you will be responsible for ensuring the smooth daily operation of the Concierge team, leading by example and demonstrating a strong leadership presence for our guests and employees.

Key Responsibilities
  • Work closely with the Chef Concierge to ensure the efficient operation of the Concierge department
  • Resolve guest concerns and complaints promptly and effectively, demonstrating empathy and problem-solving skills
  • Foster positive relationships with guests, anticipating their needs, and providing a level of service that reflects our commitment to luxury hospitality
  • Lead, inspire, and develop your dedicated concierge team
  • Arrange reservations for dining, entertainment, transportation, and other services, demonstrating exceptional organisational skills
  • Serve as a knowledgeable resource on local attractions, events, and points of interest
  • Maintain accurate records, logs, and reports, ensuring that all information is documented meticulously
  • Assist in creating rosters, managing labour costs and expenses
  • Stay updated on industry trends, local events, and new attractions to enhance guest experiences
Requirements
  • Proven experience as a Concierge leader, preferably within a large hotel that delivers five-star quality
  • The ability to build and maintain strong relationships with people at all levels and across all areas of the Hotel, including with external vendors
  • A passion for providing a memorable guest experience
  • Excellent communication and interpersonal skills, with a warm and friendly demeanor
  • Strong organisational skills, attention to detail, and the ability to multitask effectively
  • Knowledge of local attractions, restaurants, and entertainment options
  • Proficiency in using property management systems and other relevant software
  • Demonstrated problem-solving skills and the ability to handle guest concerns with professionalism and grace
  • Highly developed people and business management skills, including payroll, rostering, cost control and expenses
  • Flexibility to work varying shifts, including weekends and holidays
What We Offer
  • Excellent Training and Development opportunities
  • Complimentary Accommodation at other Four Seasons Hotels and Resorts
  • Complimentary Dry Cleaning for Employee Uniforms
  • Complimentary Employee Meals
  • Competitive Salary, wages, and a comprehensive benefits package

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