Helpdesk Support Specialist

2 days ago

Melbourne, Victoria, Australia beBeeHelpdesk Full time $60,000 - $80,000

Job Role: Helpdesk Support Specialist

This pivotal role ensures seamless IT system functioning within a healthcare environment.

  • The primary responsibility involves providing technical support and troubleshooting to hospital staff across various departments.
  • A key aspect of this role is monitoring helpdesk systems, logging and tracking all support requests and incidents, prioritizing and escalating issues when necessary for timely resolution.
  • Collaboration with other IT support team members is essential to resolve complex issues, adhering to hospital IT policies, procedures, and security protocols.

About You:

  • Prior experience in a helpdesk or IT support role with a strong technical foundation.
  • Demonstrated ability to quickly identify and resolve hardware and software issues.
  • Familiarity with ticketing systems and tracking tools used for managing IT requests.
  • Able to clearly explain technical issues and solutions to non-technical users.
  • Proficiency in helpdesk systems, scheduling software, and Microsoft Office Suite (Word, Excel, Outlook).
  • Mandatory requirement is a National Police Clearance.

Career Advancement Opportunities:

  • Develop skills and advance your career in a fast-paced healthcare IT environment.
  • Opportunity to learn new skills and move to different internal roles.

  • Helpdesk Support Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeHelpDesk Full time $60,000 - $80,000

    Helpdesk OperatorThe role of a Helpdesk Operator is to provide technical support and troubleshooting services to hospital staff across various departments.This position plays a vital role in ensuring the smooth operation of the hospital's IT systems, making it an essential part of the hospital's operations team.Key Responsibilities:Provide technical...

  • Digital Stack Helpdesk Support Position

    6 days ago

    Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000

    Helpdesk Support AssistantWe are seeking a skilled professional to join our support team in Australia and collaborate with international teams.About the RoleThis position involves working closely with our Product Support Manager, providing assistance to Brand Experience Managers with product inquiries, and undertaking testing and analysis work to share with...

  • IT Support Specialist

    1 day ago

    Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $90,000

    Job OverviewDelivering exceptional IT service excellence is a pivotal role in this position.The IT support specialist will be responsible for coordinating IT support, assisting with store rollouts, troubleshooting hardware and software issues, and ensuring seamless IT operations across Australia and New Zealand.Key Responsibilities:Respond to helpdesk...

  • Helpdesk Operations Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeAnalyst Full time $79,122 - $96,073

    Job OverviewAs a Service Desk Analyst, you will be responsible for delivering first-level support across various IT applications and systems to agreed service level agreements.Key ResponsibilitiesProvide frontline IT helpdesk support, including logging, triaging, and updating requestsDeliver daily technical support for audio-visual equipment and digital...

  • Healthcare IT Support Professional

    6 days ago

    Melbourne, Victoria, Australia beBeeHelpdesk Full time

    Helpdesk Specialist PositionThis role is an exciting opportunity to join our team as a Helpdesk Specialist. You will be responsible for providing technical support and troubleshooting for hospital staff across various departments.

  • Helpdesk Operator- HQJOC

    4 weeks ago

    Melbourne, Victoria, Australia ClearCompany Full time

    The Helpdesk Operator is to provide efficient and effective help desk/call centre and administration support functions, meeting KPI's as required by Downer onsite at Head Quarters Joint Operations Command (HQJOC) at Bungendore.Responsibilities:This role entails working in a challenging high security environment, often under pressure and dealing with...

  • IT Support Position

    2 days ago

    Melbourne, Victoria, Australia beBeeCareers Full time $50,000 - $80,000

    Job Title: IT Support SpecialistWe are seeking an IT Support Specialist to join our team in Glen Iris, VIC. As the largest safety business in Australia, we provide high-quality products and specialist services.This is a pivotal role where you will coordinate IT support, assist with store rollouts, troubleshoot hardware and software issues, and ensure...

  • Technical Support Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $60,000

    Job Title: Technical Support SpecialistWe are seeking an experienced Technical Support Specialist to join our Centralised Helpdesk Team. The successful candidate will provide frontline technical support, handling escalated issues via phone and email, troubleshooting customised applications in a fast-paced environment, logging and tracking incidents using...

  • IT Support Specialist

    3 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $70,000 - $80,000

    Job DescriptionThis role operates on a rotating shift pattern with start times between 7.00am and 10.00am.About The OpportunityWe seek an IT Support Specialist for a full-time, permanent position in Port Melbourne.Key Responsibilities:Level 1 and 2 support of Microsoft systems including account creation, security access and troubleshooting.General IT support...

  • IT Support Specialist

    2 days ago

    Melbourne, Victoria, Australia beBeeSupport Full time $96,000 - $110,000

    Job OpportunityThis is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' experience in helpdesk roles and foundational networking knowledge.You will join a dynamic shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with comprehensive training that lasts up to 3 weeks.Main...