Digital Stack Helpdesk Support Position

3 days ago


Melbourne, Victoria, Australia beBeeCustomer Full time $60,000 - $80,000
Helpdesk Support Assistant

We are seeking a skilled professional to join our support team in Australia and collaborate with international teams.

About the Role

This position involves working closely with our Product Support Manager, providing assistance to Brand Experience Managers with product inquiries, and undertaking testing and analysis work to share with management.

Key Responsibilities
  • Collaborate with our Product Support Manager
  • Support Brand Experience Managers with product questions
  • Undertake testing and analysis work and share results with management
Required Skills and Qualifications
  • Experience with Jira and Jira Service Management
  • Current experience in a helpdesk role for a Software as a Service or similar product
  • Proven customer service skills and ability to handle challenging customer inquiries
  • Strong understanding of Social Media platforms and trends
  • Positive and open personality


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