IT Support Specialist

1 day ago


Melbourne, Victoria, Australia beBeeSupport Full time $60,000 - $90,000
Job Overview

Delivering exceptional IT service excellence is a pivotal role in this position.

The IT support specialist will be responsible for coordinating IT support, assisting with store rollouts, troubleshooting hardware and software issues, and ensuring seamless IT operations across Australia and New Zealand.

Key Responsibilities:
  • Respond to helpdesk requests, resolving or escalating within SLA timeframes.
  • Manage Windows directory updates for user setups, changes, and terminations.
  • Coordinate ICT services for new/refurbished store setups, including POS, Data, Telephony, and EFTPOS.
  • Repair or replace faulty hardware and resolve software configuration issues promptly.
  • Maintain accurate records for mobile devices, laptops, desktops, and software licenses.
  • Ensure system and data security are consistently maintained.
Requirements:
  • Experience: 1-2 years in IT support
  • Technical Skills: Freshdesk, Microsoft 365, Windows directory management, and helpdesk experience
  • Competencies: Customer-focused, organized, adaptable, and able to meet deadlines
  • Preferred: Experience with Pronto and ITIL frameworks


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