IT Support Position

2 days ago


Melbourne, Victoria, Australia beBeeCareers Full time $50,000 - $80,000
Job Title: IT Support Specialist

We are seeking an IT Support Specialist to join our team in Glen Iris, VIC. As the largest safety business in Australia, we provide high-quality products and specialist services.

This is a pivotal role where you will coordinate IT support, assist with store rollouts, troubleshoot hardware and software issues, and ensure seamless IT operations.

Responsibilities:
  • Respond to helpdesk requests within SLA timeframes, resolving or escalating as necessary.
  • Manage Windows directory updates for user setups, changes, and terminations.
  • Coordinate ICT services for new/refurbished store setups, including POS, data, telephony, and EFTPOS.
  • Repair or replace faulty hardware and resolve software configuration issues promptly.
  • Maintain accurate records for mobile devices, laptops, desktops, and software licenses.
  • Ensure system and data security are consistently maintained.
Qualifications:
  • 1-2 years of experience in IT support.
  • Technical skills in Freshdesk, Microsoft 365, Windows directory management, and helpdesk experience.
  • Customer-focused, organized, adaptable, and able to meet deadlines.
  • Preferred: Experience with Pronto and ITIL frameworks.
What We Offer:
  • Company-provided laptop and phone + competitive salary.
  • Career development opportunities, including Microsoft Certifications.
  • A collaborative, fun-loving team environment where hard work and enjoyment go hand-in-hand.
How to Apply:

If you're ready to take the next step in your IT career, please apply via the link below.



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