
IT Support Position
2 days ago
We are seeking an IT Support Specialist to join our team in Glen Iris, VIC. As the largest safety business in Australia, we provide high-quality products and specialist services.
This is a pivotal role where you will coordinate IT support, assist with store rollouts, troubleshoot hardware and software issues, and ensure seamless IT operations.
Responsibilities:- Respond to helpdesk requests within SLA timeframes, resolving or escalating as necessary.
- Manage Windows directory updates for user setups, changes, and terminations.
- Coordinate ICT services for new/refurbished store setups, including POS, data, telephony, and EFTPOS.
- Repair or replace faulty hardware and resolve software configuration issues promptly.
- Maintain accurate records for mobile devices, laptops, desktops, and software licenses.
- Ensure system and data security are consistently maintained.
- 1-2 years of experience in IT support.
- Technical skills in Freshdesk, Microsoft 365, Windows directory management, and helpdesk experience.
- Customer-focused, organized, adaptable, and able to meet deadlines.
- Preferred: Experience with Pronto and ITIL frameworks.
- Company-provided laptop and phone + competitive salary.
- Career development opportunities, including Microsoft Certifications.
- A collaborative, fun-loving team environment where hard work and enjoyment go hand-in-hand.
If you're ready to take the next step in your IT career, please apply via the link below.
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