IT Support Specialist
4 days ago
This role operates on a rotating shift pattern with start times between 7.00am and 10.00am.
About The OpportunityWe seek an IT Support Specialist for a full-time, permanent position in Port Melbourne.
Key Responsibilities:- Level 1 and 2 support of Microsoft systems including account creation, security access and troubleshooting.
- General IT support for corporate systems assisting users where necessary.
- Equipment provisioning, setup and deployment to support employees in their duties.
- Participate in system-related business projects, develop project reports and review system performance.
- Build strong relationships with users, IT staff and management to resolve issues associated with system implementation.
- Champion customer service and ensure a customer-centric approach.
- Ensure all calls are logged and processed using helpdesk systems.
- Strong analytical and problem-solving skills
- Microsoft environment experience
- Inquisitive and willing to be challenged
- Effective relationship management skills
- Moderate network troubleshooting ability
- Basic networking and monitoring knowledge
- Equipment provisioning and deployment skills
- Pronto ERP experience is advantageous
- Customer service experience
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