IT Support Specialist
2 days ago
This is a fantastic opportunity for early-career IT professionals or graduates with 1+ years' experience in helpdesk roles and foundational networking knowledge.
You will join a dynamic shift-based team, following a 4 days on / 4 days off roster, with 80% onsite work. The role starts with comprehensive training that lasts up to 3 weeks.
Main Responsibilities- Provide first-line technical support for critical infrastructure components.
- Monitor alerts and respond to incidents within agreed Service Level Agreements (SLAs).
- Escalate unresolved issues and follow through to resolution with minimal downtime.
- Document incidents and contribute to a central knowledge base repository.
- 1+ year experience in service desk, helpdesk or NOC settings is preferred.
- Excellent communication skills and a customer-centric approach are essential.
- Familiarity with networking fundamentals and ITIL practices is required.
- Comfortable working shifts, including weekends and nights, is a must.
- Certificate, diploma or degree in IT or related fields is desirable.
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