Member Experience Coordinator

5 days ago


Sydney, New South Wales, Australia Virgin Australia Full time

About Virgin Australia

As a leading airline company in Australia, Virgin Australia offers a range of exciting opportunities for professionals who are passionate about delivering exceptional customer experiences. We are currently seeking a highly skilled Member Account Specialist to join our team.

Salary: $90,000 - $120,000 per annum (dependent on experience)

This is a 6 month contract role based in Brisbane or Sydney. In this role, you will collaborate with various teams to develop and implement strategies to improve the Velocity Member experience. Your responsibilities will include building and maintaining relationships with vendors, partners and internal stakeholders, as well as managing input from internal and external sources to understand key improvements to processes and solutions. You will also analyze data to identify areas for improvement and make recommendations to the Velocity management team.

Required Skills and Qualifications:

  • Strong interpersonal, verbal reasoning and analytical skills
  • Ability to concisely document requirements and/or have proven operations knowledge
  • Experience in a strong functional and/or systems analysis background
  • Proven track record of delivering processes and systems solutions
  • Comfortable and experienced in communicating complex technical topics to commercial audiences
  • Negotiation and influencing skills
  • Previous experience building successful working relationships with software and systems Vendors and internal stakeholders
  • Demonstrated problem-solving skills
  • Understanding of Loyalty or airline industry programs and concepts
  • Desirable: experience in the Sabre reservations platform

Benefits:

  • Heavily discounted air travel for you and your loved ones
  • Flexible working arrangements (including work hours and work from home)
  • Discounts on travel insurance, car hire, accommodation and experiences worldwide
  • Discounted Virgin Australia Lounge membership
  • Hospitality, retail, technology, beauty services and wellness discounts
  • Wellness support, including the Converge digital wellbeing platform
  • A comprehensive Employee Assistance Program

We strive to create an inclusive and diverse workplace culture.



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