Director of Customer Experience

2 weeks ago

Sydney, New South Wales, Australia beBeeCustomer Full time $140,000 - $180,000
Director of Customer Experience

We are seeking a strategic leader to spearhead exceptional customer experiences and drive service excellence across our organization.

The ideal candidate will have 5+ years of senior leadership experience in customer operations or service delivery, deep expertise in superannuation legislation and administration services, and proven ability to lead transformation and deliver value-added services.

Key Responsibilities:

  • Develop and execute a customer-centric service strategy aligned with business objectives
  • BUILD STRATEGIC PARTNERSHIPS across the organization to drive innovation and alignment
  • Champion CONTINUOUS IMPROVEMENT and embed best practices across service delivery

Requirements:

The successful candidate will possess:

  • Strong leadership skills with the ability to drive cultural change
  • Excellent communication and interpersonal skills
  • Proven track record of delivering results-driven solutions

We Offer:

A values-led organization where your leadership will shape the future of member experience across one of Australia's largest superannuation funds.

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