Director Program Delivery

4 weeks ago

Sydney, New South Wales, Australia NSW Department of Customer Service Full time
Director Program Delivery - Tax Compliance & System Modernisation

Join to apply for the Director Program Delivery - Tax Compliance & System Modernisation role at NSW Department of Customer Service

Overview

Revenue NSW is seeking a visionary and outcome-focused leader to spearhead a multi-year initiative as Director Program Delivery aimed at modernising core digital tax systems and delivering additional compliance revenue. This high-impact role will oversee the transformation of digital infrastructure and compliance functions across Stamp Duty and Land Tax, while enhancing customer experience and strengthening governance across the organisation.

As Director Program Delivery, you will:

  • Steer the delivery of a multi-year transformation aligned with government priorities and compliance revenue targets.
  • Oversee the implementation of new digital systems and business processes that support real-time compliance.
  • Establish and maintain robust governance, reporting, and performance frameworks.
  • Inspire and lead a multidisciplinary and growing team, including 5 direct reports.
  • Engage with key internal and external stakeholders to maintain continued support, transparency, alignment, and delivery confidence.

Does this sound like you?

You are a collaborative and outcomes-focused leader with:

  • Extensive experience in delivering large-scale, complex programs in a government or regulatory environment.
  • Proven experience running a compliance function in taxation or revenue contexts.
  • Advanced knowledge of IT systems, digital transformation, and business process redesign.
  • Strong stakeholder engagement and negotiation skills.
  • Demonstrated success managing large, multidisciplinary teams and delivering measurable benefits.
  • Expertise in project governance, risk management, and benefits realisation.
  • In-depth knowledge of State Taxes.

Highly Desirable:

  • Relevant tertiary qualifications.
  • Experience working with central agencies and in matrixed environments.
  • Familiarity with project methodologies such as Agile and Waterfall frameworks.
  • Background in customer-centric IT delivery.

For more information on the role and its accountabilities, view the role description.

About us

Revenue NSW is a division of the Department of Customer Service. Our purpose is to contribute to a prosperous, safe, and fair society by collecting taxes and duties, managing fines, administering grants and recovering debt. We are part way through an ambitious transformation in culture, service delivery and digital.

To learn more about Revenue NSW, please visit our site.

For enquiries relating to recruitment please contact Andrew Vouthivong via Andrew.Vouthivong@customerservice.nsw.gov.au.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives. You can view our diversity and inclusion statement on our site. If you have any support or adjustments needed to participate in this process, please contact the same email or phone number above.

For more information, please visit

Information on some of the different types of disabilities and adjustments available for the recruitment process are available on our site.

Application details

Seniority level: Executive

Employment type: Full-time

Job function: Other

Industries: Government Administration


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