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Customer Experience Director

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Sydney, New South Wales, Australia beBeeCustomerExperience Full time $75,000 - $128,000
Job Title: Customer Experience DirectorTransform your career as a Customer Experience Director at our Sydney-based company, where you'll lead a team of experts and drive business growth through exceptional customer relationships.Key Responsibilities:
  • DIRECT TEAM LEADERSHIP: Foster a high-performing team by mentoring, coaching, and developing Customer Success Managers and Support Representatives to achieve individual and collective goals.
  • CUSTOMER ONBOARDING AND ENGAGEMENT: Develop personalized onboarding experiences for new clients, ensuring seamless transitions and maintaining close relationships with key customers.
  • DATA-DRIVEN DECISIONS: Leverage data analytics to monitor platform usage, encourage feature adoption, and continuously deliver value to customers.
  • UPSELL AND CROSS-SELL STRATEGY: Identify opportunities to enhance customer revenue through strategic conversations and tailored plans for at-risk accounts.
Requirements:
  • At least 3+ years in a SaaS Customer Success role with a strong track record of account management.
  • Prior experience managing or mentoring team members is highly desirable.
  • Adaptability, resourcefulness, and excellent communication skills are essential.
Why Join Us?

We're a dynamic SaaS company redefining the live entertainment industry. As a Customer Experience Director, you'll enjoy autonomy to shape processes, culture, and customer strategy while collaborating with high-profile clients across various sectors.

Enjoy a Sydney-based work environment offering office collaboration and work-from-home flexibility.

Contribute to shaping the future of our organization and driving business growth through customer-centric initiatives.

Enhance your expertise and skill set in a fast-paced, innovative environment.