Customer Experience Director
22 hours ago
Job Summary:
A Customer Service Director will drive customer experience and quality assurance within the Customer Service Team.
This is a permanent role requiring previous experience as a Team Leader/Manager.
Key responsibilities include effective management and monitoring of workflow, ensuring team members document and track procedures and processes effectively, and using effective communication skills to handle enquiries and ensure referral and resolution.
The ideal candidate will have exceptional attitude, communication, and interpersonal skills, at least 3-5 years of Customer service experience in the Financial Services Sector, and efficient Microsoft Office suite skills.
About the Role:
- Lead internal processes, customer delivery management, and quality assurance across the team
- Monitor team performance and conduct regular performance reviews
- Provide support and guidance to clients and team members
- Review and monitor team performances and KPI's
Requirements:
- Exceptional attitude, communication, and interpersonal skills
- At least 3-5 years of Customer service experience in the Financial Services Sector
- Experience in managing a team (desirable)
- Efficient and competent in Microsoft Office suite
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