
Service and Warranty Coordinator
1 week ago
Experience the fulfillment of a role that requires exceptional customer service and coordination skills.
This position is ideal for individuals who thrive in fast-paced environments and have experience in warranty management, customer service or a related field.
As the primary point of contact for customers, you will be responsible for managing and processing warranty claims, coordinating service requests and scheduling technicians or contractors as needed.
You will also liaise with internal teams, contractors and suppliers to ensure efficient resolution of issues while providing top-tier customer service.
- Manage and process warranty claims in a timely and professional manner
- Coordinate service requests and schedule technicians or contractors as needed
- Liaise with customers, suppliers and internal teams to resolve issues efficiently
- Maintain accurate records of all warranty claims and service requests
- Ensure compliance with company policies and industry regulations
- Provide exceptional customer service and follow up to ensure customer satisfaction
About You:
- Previous experience in a service coordination, warranty management or customer service role within the building or construction industry is essential
- Strong communication and problem-solving skills
- Excellent organisational abilities and attention to detail
- Ability to work both independently and as part of a team
- Proficiency in Microsoft Office Suite and CRM systems
What's in it for You?
- Competitive salary and superannuation
- Monday - Friday, full-time employment
- Supportive and collaborative team environment
- Long-term opportunity and career progression
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