Administrative Support Specialist
3 weeks ago
At Uniting AgeWell, our focus is on supporting older people to experience a sense of wellbeing, choice and independence in their lives, to feel valued members of their community and to have easy access to the community or residential services they need to live the life they want.
We provide a workplace culture based on the BEST philosophy – Believe, Excel, Support and Trust – underpinned by our values of Kindness, Respect, Integrity, Innovation and Inclusion, and our customer service charter and promise that shape and inform all that we do.
Why Choose Us- We offer easy access with public transport and free on/off site parking.
- We provide above award hourly rates.
- We offer salary packaging benefits up to $15,900 + $2,650 annually.
- We offer annual leave loading.
- We provide career pathways, education and training opportunities.
- We offer a comprehensive Employee Assistance Program available 24/7 for our staff.
- We provide enhanced parental leave options.
- We offer location options - move within our Uniting AgeWell network (Victoria and Tasmania).
- We are a not-for-profit, values-based organisation.
A rewarding full-time opportunity for an experienced Administrative Support Specialist to provide in supporting the smooth operation of our Home Care Programs across Melbourne's Eastern Metropolitan region.
Based at our Home Community Services Hub, working Monday to Friday 9:00am to 5:00pm, you will be instrumental in delivering high-quality professional administrative support.
You'll be the backbone of our administrative functions, ensuring accuracy in financial reconciliation, assisting with critical processes like client funding, and providing administrative support to case managers and subcontractors.
Key Responsibilities- Ensure accurate and up-to-date data entry for financial reconciliation.
- Liaise with accounts payable and receiving departments regarding invoice payment approvals and remittances.
- Assist with the client funding discharge or upgrade process in the database.
- Assist Medicare adjustments on PRODA, including leave, discharge, income-tested fees, and supplements for HCP clients.
- Coordinate with subcontractors to meet billing requirements.
- Accurately enter data and process client reimbursements.
- Support case managers in entering data for purchase orders.
- Ensure all client data and records are accurate and current.
- Perform ad-hoc administrative projects or duties as required.
- Communicate with customers and their families to understand and evaluate their experience with Uniting AgeWell.
- Maintain up-to-date staff records and manage reports, filing, and archiving.
- Provide relief on front desk; check in visitors/contractors/guests, switchboard support, general reception support.
You are passionate about what you do and want to make a difference in the lives of our residents/clients, to support them to live life to their potential.
This is the place for you if you have:
- Qualification or equivalent previous experience in Business Administration or Book Keeping.
- Experience and expertise in financial reconciliation.
- Understanding of community care funding (PRODA) mechanism is strongly preferred.
- Experience in database management and finance systems (TechOne, Procura, AlayaCare).
- Experience in communicating effectively with a diverse range of people, including older people or those who have disabilities.
- Excellent proficiency in computer applications including Microsoft products.
- Thrive in a team and also appreciate the one to one interactions.
- Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust).
- A current Working WithChildren's Check card.
- Current and ongoing flu vaccinations.
- Australian working rights.
- Ability to pass a national police clearance.
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