Administrative Support Officer

2 weeks ago


Burwood, Victoria, Australia Uniting AgeWell Full time
About Us

At Uniting AgeWell, we're dedicated to supporting older people to live life to their potential. Our focus is on providing high-quality services and care, with a range of programs in Victoria and Tasmania. Our 4300 staff and 600 volunteer staff are committed to excellence and customer satisfaction.

Why Choose Uniting AgeWell?
  • Easy access with public transport and free on-site parking
  • Above award hourly rates
  • Salary packaging benefit up to $15,900 + $2,650 annually
  • Annual Leave loading
  • Career pathways, education, and training opportunities
  • Comprehensive Employee Assistance Program available 24/7
  • Enhanced Parental Leave options
  • Location options - move within our Uniting AgeWell network
  • A not-for-profit, values-based organisation
About the Role

A rewarding full-time opportunity for an experienced Administration Officer to provide administrative support for our Home Care Programs across Melbourne's Eastern Metropolitan region. Based at our Home Community Services Hub in Burwood East, you'll be instrumental in delivering high-quality professional administrative support. You'll be the backbone of our administrative functions, ensuring accuracy in financial reconciliation, assisting with critical processes like client funding, and providing administrative support to case managers and subcontractors.

Key Responsibilities:
  • Ensure accurate and up-to-date data entry for financial reconciliation
  • Liaise with accounts payable and receiving departments regarding invoice payment approvals and remittances
  • Assist with the client funding discharge or upgrade process in the database
  • Assist Medicare adjustments on PRODA, including leave, discharge, income-tested fees, and supplements for HCP clients
  • Coordinate with subcontractors to meet billing requirements
  • Accurately enter data and process client reimbursements
  • Support case managers in entering data for purchase orders
  • Ensure all client data and records are accurate and current
  • Perform ad-hoc administrative projects or duties as required
  • Communicate with customers and their families to understand and evaluate their experience with Uniting AgeWell
  • Maintain up-to-date staff records and manage reports, filing, and archiving
  • Provide relief on front desk; check in visitors/contractors/guests, switchboard support, general reception support
About You

You are passionate about what you do and want to make a difference in the lives of our residents/clients. This is the place for you if you have:

  • Qualification or equivalent previous experience in Business Administration or Book Keeping
  • Experience and expertise in financial reconciliation
  • Understanding of community care funding (PRODA) mechanism is strongly preferred
  • Experience in database management and finance systems (TechOne, Procura, AlayaCare)
  • Experience in communicating effectively with a diverse range of people, including older people or those who have disabilities
  • Excellent proficiency in computer applications including Microsoft products
  • Thrive in a team and also appreciate the one-to-one interactions
  • Are committed to being part of a workplace culture based on the BEST way of life (Believe, Excel, Support and Trust)
Essential Requirements:
  • A current Working With Children's Check card
  • Current and ongoing flu vaccinations
  • Australian working rights
  • Ability to pass a national police clearance


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