Academic Support Specialist

3 days ago


Burwood, Victoria, Australia Deakin University Full time

Deakin University is a public institution in Victoria with a strong commitment to student satisfaction and academic excellence. We are seeking a highly skilled and dedicated individual to join our team as a Student Adviser.

The successful candidate will provide expert advice and support to students, ensuring their academic journey is successful and enjoyable. Key responsibilities will include:

  • Providing guidance on academic policies and procedures, and facilitating access to relevant resources and services.
  • Collaborating with colleagues to develop and implement initiatives that enhance the student experience.
  • Building strong relationships with students, staff, and external partners to promote a culture of inclusivity and respect.
  • Staying up-to-date with changes in academic regulations and policies, and communicating these to students in a clear and concise manner.
  • Providing referrals to other areas of the University as needed, and ensuring that students receive timely and effective support.

To be successful in this role, you will have:

  • A degree in a relevant field, or equivalent experience and training.
  • Proven experience in a high-volume front-line customer service environment, with a strong understanding of administrative processes.
  • Excellent communication and interpersonal skills, with the ability to work effectively with diverse stakeholders.
  • A strong commitment to student-centered practice, and a passion for delivering exceptional customer service.

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