Chief Customer Retention Specialist

3 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $120,000 - $180,000
Job Opportunity

We are seeking a highly skilled professional to fill the role of Premier Customer Success Manager.

The ideal candidate will have 3-5 years of experience in customer-facing roles with strong commercial acumen and negotiation skills. They will be able to influence positive outcomes, resolve challenges efficiently, and manage multiple priorities effectively.

  • Establish trusted advisor relationships with key customers and stakeholders to drive successful adoption and retention of Access solutions.
  • Deliver exceptional customer experiences by collaborating with internal departments, mitigating churn, and generating growth through customer insights and product knowledge.

Key responsibilities include ensuring adherence to contractual agreements, managing risks and opportunities, and driving continuous improvement through effective communication and updates.

The successful candidate will possess a deep understanding of our business, industry trends, and the ability to translate product features into tangible results for customers.

Key Responsibilities:

  • Ensure compliance with contractual obligations and proactively identify areas for improvement.
  • Maintain strong relationships with key customers and stakeholders at all levels to drive successful adoption and retention.
  • Promote exceptional customer experiences by working collaboratively with internal teams, minimizing churn, and identifying opportunities for growth.

  • Omnichannel Customer Retention Specialist

    18 hours ago

    Sydney, New South Wales, Australia beBeeMarketing Full time $80,000 - $82,500

    Customer Lifecycle Marketing SpecialistAs a key player in the Everyday Rewards Partnership team, you will be responsible for developing and executing data-driven customer lifecycle campaigns across various channels to support member acquisition, engagement, and retention.You will leverage your expertise to craft targeted communications that optimize...

  • Chief Customer Retention Officer

    20 hours ago

    Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000

    Role OverviewThis strategic leadership position plays a pivotal role in driving customer retention and protecting revenue by fostering strong relationships with key stakeholders. As the lead Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to deliver exceptional results.Key ResponsibilitiesBuilding and...

  • Customer Retention Specialist

    20 hours ago

    Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000

    Optimizing customer retention and driving revenue growth within our client base is a key objective for this role.About the PositionWe are seeking an experienced project manager to lead critical projects, develop and refine strategies, and translate the value of customer engagement into tangible business outcomes.You will contribute to a dynamic and agile...

  • Chief Growth Officer

    5 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $150,000

    Job DescriptionThe Lead Customer Success Manager plays a critical role in driving customer retention and protecting revenue by building strategic relationships with key stakeholders, including economic buyers and executive sponsors, while leading a team of Customer Success Managers to deliver results.As the primary point of contact for major accounts, you...

  • Chief Retention Officer

    4 days ago

    Sydney, New South Wales, Australia beBeeRetention Full time $90,000 - $120,000

    Driving Retention and Revenue is a key challenge for businesses. As a professional in this field, you will play a vital role in achieving this goal.Job DescriptionAs a Retention Manager, your primary responsibility will be to develop and implement strategies to drive retention and revenue within our customer base.You will lead projects, develop business...

  • Lead Customer Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeSuccess Full time $104,660 - $144,489

    Customer Success StrategistThe ideal candidate will develop and execute comprehensive account strategies to promote long-term success, adoption, and retention.This role involves managing a portfolio of customers requiring both high-touch and scale engagement methods.Main Responsibilities:Develop strategic touchpoints including monthly check-ins, QBRs,...

  • Cancellations & Retention Specialist (Insurance)

    1 hour ago

    Sydney, New South Wales, Australia beBeeRetention Full time $57,000 - $60,000

    Job DescriptionCancellations & Retention Specialist (Insurance)This is a unique opportunity to excel in customer service and make a real difference in the lives of business owners.As a Cancellations & Retention Specialist, you will be responsible for providing exceptional customer experiences through professional communication and problem-solving...

  • Customer Retention Specialist

    18 hours ago

    Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $150,000

    Our Loyalty Program ManagerThis role involves leading a team that creates engaging loyalty experiences, boosts member participation, and drives business growth.Key ResponsibilitiesDrive Loyalty Strategy – Develop innovative strategies to increase customer retention and satisfaction.Lead Our App Evolution – Oversee the enhancement of our loyalty app,...

  • Innovative Customer Retention Specialist

    3 days ago

    Sydney, New South Wales, Australia beBeeCustomer Full time $120,000 - $200,000

    Job Title: Senior Loyalty Marketing ManagerThis pivotal role is responsible for driving member engagement, retention, and customer lifetime value through innovative loyalty campaigns, personalized customer experiences, and seamless program operations.As a key team member, you will collaborate with cross-functional teams to enhance customer satisfaction while...

  • Driving Revenue Growth and Customer Retention

    1 day ago

    Sydney, New South Wales, Australia beBeeBusiness Full time $100,000 - $145,000

    We are seeking a highly motivated and results-driven professional to join our sales organization as a Business Growth Specialist. This role is responsible for building deep client relationships across complex organizations, driving revenue growth, and ensuring customer retention.Key ResponsibilitiesBuild and maintain long-term client partnerships by...