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Sydney, New South Wales, Australia beBeeLoyalty Full time $120,000 - $150,000

Our Loyalty Program Manager

This role involves leading a team that creates engaging loyalty experiences, boosts member participation, and drives business growth.

Key Responsibilities

  1. Drive Loyalty Strategy – Develop innovative strategies to increase customer retention and satisfaction.
  2. Lead Our App Evolution – Oversee the enhancement of our loyalty app, focusing on user experience, features, and seamless integration with our digital ecosystem.
  3. Forge Strategic Partnerships – Identify and build relationships with external partners that deliver value to customers and enhance our brand.
  4. Create Engaging Content – Design captivating loyalty campaigns and content that excite and engage our members.
  5. Mentor and Support Team – Foster collaboration, growth, and results within a small team.
  6. Personalise Initiatives – Develop targeted initiatives, surprise & delight moments, and customer-centric strategies to boost participation and satisfaction.
  7. Optimise Performance – Leverage data insights to improve loyalty performance, track key metrics, and deliver actionable reporting.
  • 8+ years' experience managing end-to-end loyalty programs: design, implementation, optimisation, and evaluation.
  • Bachelor's degree in Marketing, Brand Management, or a related field.
  • Proven strategic mindset with strong analytical and commercial acumen.
  • Excellent communication, project management, and stakeholder engagement skills.
  • Highly organised with strong leadership and team management experience.