Chief Customer Retention Officer

2 days ago

Sydney, New South Wales, Australia beBeeCustomerSuccess Full time $180,000 - $250,000

Role Overview

This strategic leadership position plays a pivotal role in driving customer retention and protecting revenue by fostering strong relationships with key stakeholders. As the lead Customer Success Manager, you will be responsible for leading a team of Customer Success Managers to deliver exceptional results.

Key Responsibilities

  • Building and maintaining strategic relationships with major accounts to drive satisfaction, growth, and long-term retention.
  • Leading a team of Customer Success Managers to ensure seamless delivery of services and high-quality customer experiences.
  • Collaborating with cross-functional teams to identify opportunities for growth and develop targeted solutions.

Skills and Qualifications

The ideal candidate will possess:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Strong leadership and management skills, with experience in leading high-performing teams.
  • Strategic thinking and problem-solving abilities, with a focus on driving business growth and improving customer outcomes.

Benefits

As a valued member of our team, you can expect:

  • A dynamic and supportive work environment that encourages collaboration and innovation.
  • Opportunities for professional development and growth, with a focus on building your skills and expertise.
  • Competitive compensation and benefits packages, designed to recognize your value and contributions.

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