Customer Experience Leader
3 days ago
As a leader in customer experience, you will play a vital role overseeing our customer service team across the region. Your focus will be on our Network and Retail channels, ensuring strong internal relationships both at support office and network levels.
You will lead a high-energy team, providing leadership, coaching, and accountability to direct reports. This will involve optimizing productivity and delivering first-class customer service. Leveraging technology, you will drive accountability through KPI and performance-based metrics, ensuring compliance with SLA business commitments.
Critical to success in this role is a high-performing team that offers solutions driving improved customer experiences. Key responsibilities include:
- Ensuring meeting or exceeding agreed Service Level Agreements of the business
- Leveraging technology to develop customer service KPIs optimizing productivity and delivering best-in-class customer service
- Driving our internal REACH and Service Awards program, ensuring timely awards and certificates
- Using technology like Zendesk to drive exceptional customer experiences
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Customer Experience Champion
2 days ago
Melbourne, Victoria, Australia beBee Customer Full time $36,000Drive ConnectionsAt Optus, we're more than just a telco – we're a team of passionate and supportive people defining the future of service excellence, one extraordinary customer experience at a time.Our strong team embraces a 'yes' mindset, helping Australians enjoy closer friendships, stronger teams, deeper partnerships, and bigger breakthroughs.We foster...
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Customer Experience Leader
16 hours ago
Melbourne, Victoria, Australia beBeeLeadership Full time $90,000 - $120,000Customer Experience LeaderWe are seeking a highly motivated and experienced professional to lead our store team in delivering exceptional customer experiences.The ideal candidate will have a proven track record of driving sales growth, building high-performing teams, and exceeding performance targets.Minimum 2 years of experience working as a successful...
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Customer Experience Leader
5 days ago
Melbourne, Victoria, Australia beBeeProblemSolver Full time $100,000 - $120,000Job Title:Senior Specialist, Happiness Delivery Team Lead">Job Summary:As the leader of a team focused on delivering exceptional customer experiences, you will oversee a group of expert problem solvers to ensure seamless operations and high customer satisfaction.
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Customer Experience Leader
14 hours ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $87,654 - $123,456Job Title: Customer Experience Leader We are seeking a customer-focused leader to join our team. In this full-time, permanent role, you will lead and develop large customer-facing teams, manage operations, and drive customer service excellence. Key Responsibilities: • Lead and Develop Teams: Coach and mentor the Concierge, car park,...
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Customer Experience Leader
20 hours ago
Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $130,000Job DescriptionLeverage your leadership skills to drive customer satisfaction and team productivity.This role is responsible for managing a high-performing team, leading cross-functional initiatives, and fostering strong relationships with internal stakeholders. As a seasoned Customer Experience leader, you will be the driving force behind our customer...
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Customer Experience Leader
5 days ago
Melbourne, Victoria, Australia beBeeLeader Full time $90,000 - $140,000Unlock a brighter future for all as you shape a world-class customer experience.About the RoleYou lead an immersive shopping experience in our retail store.You collaborate creatively with colleagues to drive growth, sales performance, and operational excellence.Your deep understanding of customer needs, product range, and promotions creates the foundation of...
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Customer Experience Leader
5 days ago
Melbourne, Victoria, Australia beBeeEngagement Full time $118,872 - $145,592Key Role:We are seeking a strategic leader to drive the development and execution of customer-centric content, audience, and offer strategies across multiple brands.Main ResponsibilitiesDevelop and implement comprehensive content, audience, and offer strategies that align with customer objectives and drive commercial outcomes.Apply a data-driven approach to...
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Customer Experience Leader
1 week ago
Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $140,000Job OverviewWe are seeking an experienced professional to lead our customer service team. This is a key role that requires strong leadership and communication skills.The successful candidate will have previous experience managing within a call centre environment and possess experience leading a high-energy team of 10-20 people. Systems experience using...
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Customer Experience Leader
7 days ago
Melbourne, Victoria, Australia beBeeCustomerService Full time $90,000 - $120,000About this RoleAs a seasoned leader, you'll have the opportunity to drive exceptional customer experiences across our Westfield destination. Your primary focus will be on leading and developing teams to deliver outstanding service, while fostering a customer-centric culture.The ideal candidate will possess strong commercial acumen, with a proven track record...
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Customer Experience Leader
6 days ago
Melbourne, Victoria, Australia beBeeLeadership Full time $84,000 - $104,000Job OverviewAs a leader, you will oversee the Customer Experience Team and ensure their well-being and safety.This position involves supporting team members and promoting a positive work environment.The ideal candidate should have leadership experience and be able to make informed decisions under pressure.We are looking for someone with excellent...
