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Customer Experience Leader
3 weeks ago
Key Role:
We are seeking a strategic leader to drive the development and execution of customer-centric content, audience, and offer strategies across multiple brands.
Main Responsibilities- Develop and implement comprehensive content, audience, and offer strategies that align with customer objectives and drive commercial outcomes.
- Apply a data-driven approach to optimize program performance.
- Maintain robust reporting frameworks to track campaign success and journey metrics.
- Provide regular updates on key performance metrics and program impact to senior stakeholders.
- Minimum 5-7 years' experience in a similar role with a strong background in Campaign Design & Delivery.
- Experience leading a team of Engagement Design Leads.
- Strong analytical skills with the ability to leverage data to drive decisions and measure impact.
- Deep understanding of customer experience metrics, including LTV, churn, and other engagement indicators.
- Team member discounts on select products.
- Lifestyle leave and volunteer leave for work-life balance.
Note: Please do not contact us regarding this job post. We will review applications based on qualifications only.
