Customer Experience Leader

4 days ago

Melbourne, Victoria, Australia beBeeLeadership Full time $100,000 - $130,000
Job Description

Leverage your leadership skills to drive customer satisfaction and team productivity.

This role is responsible for managing a high-performing team, leading cross-functional initiatives, and fostering strong relationships with internal stakeholders. As a seasoned Customer Experience leader, you will be the driving force behind our customer service strategy.

  • Key Responsibilities:
  • Develop and implement customer service strategies to meet business objectives.
  • Leverage technology to drive accountability and optimize processes.
  • Foster strong relationships with internal stakeholders to ensure seamless collaboration.

About You:

  • You have a proven track record of managing high-energy teams in a call centre environment.
  • You possess excellent problem-solving skills and can think on your feet.
Requirements
  • Previous experience as a Customer Service Manager or similar role.
  • Proven ability to lead high-performing teams and drive results.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for career growth and development.

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