Customer Experience Leader

11 hours ago

Melbourne, Victoria, Australia beBeeCustomerExperience Full time $100,000 - $140,000
Job Overview

We are seeking an experienced professional to lead our customer service team. This is a key role that requires strong leadership and communication skills.

The successful candidate will have previous experience managing within a call centre environment and possess experience leading a high-energy team of 10-20 people. Systems experience using Zendesk is also essential.

This position offers a unique opportunity to make a significant impact on the company's success and growth. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, then we encourage you to apply for this exciting opportunity.

Key Responsibilities
  • Lead a team of customer service representatives to achieve excellent service levels and meet or exceed business objectives.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Work closely with internal stakeholders to ensure seamless delivery of customer experiences.
  • Manage stocktakes and inventory levels to meet business requirements.
Requirements
  • Previous experience in a call centre management role.
  • Leadership experience managing high-energy teams.
  • Strong systems experience using Zendesk.
  • Excellent communication and problem-solving skills.
Benefits
  • Competitive salary and benefits package.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Paid volunteer leave and parental leave top-up allowance.
Company Overview

Our company is a leader in the industrial and automotive aftermarket parts and service industry. We pride ourselves on providing exceptional customer experiences and strive to propel people forward in their careers. Join us as we continue to grow and expand our presence in Asia Pacific and beyond.

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