Apple Support Specialist
1 week ago
Position Overview
Company Overview:
Become part of a rapidly growing enterprise that is expanding its presence across Australia. This innovative organization leverages technology as a core component of its operations, emphasizing efficiency and creativity in all its endeavors.
Role Summary:
The organization is in search of a dedicated and knowledgeable Service Desk Analyst to enhance their expanding team. In this position, you will be responsible for delivering support to all personnel, overseeing the management of Apple devices and Office 365 users, and configuring workstations, printers, iPads, and various other devices. You will collaborate closely with the Network Engineer to ensure the delivery of comprehensive IT services.
Primary Responsibilities:
- Deliver IT assistance to all personnel, both in-office and remote.
- Administer Apple Device Management utilizing Jamf.
- Support users of Office 365, Single Sign-On (SSO), and Two-Factor Authentication (2FA).
- Set up and configure workstations, printers, iPads, and additional devices.
- Work in conjunction with the Network Engineer to provide and sustain IT services.
- Diagnose and resolve hardware and software issues in a timely manner.
- Maintain precise records of support inquiries and their resolutions.
- Assist in the onboarding and training of new staff regarding IT systems and protocols.
Essential Skills and Qualifications:
- Proven experience in delivering IT support within a dynamic setting.
- Strong understanding of Jamf and Apple Device Management.
- Proficient in managing and supporting Office 365, SSO, and 2FA systems.
- Familiarity with Laboratory Information Systems.
- Expertise in setting up and configuring workstations, printers, iPads, and other devices.
- Excellent problem-solving skills and attention to detail.
- Strong communication and interpersonal abilities.
- Capacity to work independently as well as collaboratively.
- Prior experience in a service desk or IT support capacity is highly advantageous.
Application Process:
To be considered for this opportunity, please submit your CV in Word format through the appropriate channels.
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