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IT Site Support Specialist
2 months ago
About the Role:
Workforce Australia For Individuals is seeking a highly skilled IT Site Support Specialist to join our team. As an IT Site Support Specialist, you will be responsible for providing technical support and assistance to end-users, troubleshooting hardware and software issues, and maintaining the IT infrastructure.
Key Responsibilities:
- On-Site Support: Respond promptly to IT-related issues reported by site personnel.
- Diagnose and Resolve Issues: Diagnose and resolve hardware, software, and network problems.
- Installation and Maintenance: Install, configure, and maintain computer systems, servers, and peripherals.
- Ensure IT Equipment Functionality: Ensure proper functioning of IT equipment across the mining site.
- User Training: Train end-users on software applications, security protocols, and best practices.
- Network Administration: Assist with network setup, connectivity, and security.
- Documentation: Maintain accurate records of IT assets, incidents, and service requests.
- Collaboration: Work closely with other IT team members and liaise with external vendors when necessary.
Requirements:
- Experience: Demonstrated experience working as an IT Site support within a mining company is essential.
- Knowledge: Strong knowledge of Windows and/or Linux operating systems, hardware troubleshooting, and network protocols.
- Skills: Proficiency in SCCM and MS Intune, troubleshooting WIN OS, i OS, and Apple Business Manager.
