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IT Support Specialist

2 months ago

Perth, Western Australia Saul Recruitment Full time
{"title": "Technical Support Role", "subtitle": "Join our team of skilled engineers", "content": "

We are seeking a highly skilled and motivated Technical Support Specialist to join our team of engineers working on cutting-edge cloud technology projects. As a Technical Support Specialist, you will be responsible for providing level 2 and 3 technical support and administration for multiple client environments.

Key Responsibilities:

  • Provide technical support and administration for multiple client environments
  • Range of sys admin and project work
  • Perform troubleshooting tasks, problem diagnosis, resolution, or escalate further to specialist teams
  • Periodic onsite visits to client sites
  • Provide continual improvement recommendations
  • Maintain accurate records and ensure documentation is up to date
  • Assist with senior project work from time to time

Key Requirements:

  • Prior MSP experience - Windows, AD, O365, Azure, Outlook/Exchange, VMWare/HyperV, Citrix, Intune, Backup & DR, Networking, Mac/JAMF
  • Any networking experience favourable
  • Experience working with ticketing and monitoring tools
  • Must be available to go on-site and be "hands & feet" in Perth
  • Tertiary IT qualifications or industry certifications favourable but not essential
  • Very strong interpersonal and communication skills - written and verbal
  • A friendly, positive and customer-driven attitude
  • Effectively multitask and manage competing priorities
  • Team player - ready to contribute whatever it takes or play any role on a team to get the job done
  • Excellent time management & organisational skills
  • Enjoys a fast paced environment and is comfortable with change

What's in it for you?

  • Work with a very reputable and ever-growing MSP
  • Collaborate and learn from some of the best techs in the business
  • Loads of training, certification and career development opportunities
  • Work with some of the most cutting-edge emerging technology
  • Open/Supportive/collaborative culture and management style

A TRUE OPPORTUNITY TO SHINE AND BE REWARDED FOR IT

"}