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Technical Support Specialist

2 months ago

Sydney, New South Wales, Australia MNL Technologies PTY Full time
About MNL Technologies PTY

MNL Technologies PTY is a leading technology company dedicated to helping businesses build a better Internet. Our mission is to provide innovative solutions and services that enable our customers to succeed in the digital age.

The Customer Support Team

The Customer Support Team at MNL Technologies PTY is responsible for solving complex technical problems and providing exceptional customer service to our clients. We are the voice of the customer, working closely with the technical operations team to ensure that our customers receive the best possible support.

Job Summary

We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will work with our customers to resolve technical issues and provide expert-level support for our cloud infrastructure solutions.

Key Responsibilities
  • Provide exceptional customer service and technical support to our clients via phone, email, and chat
  • Work closely with the technical operations team to resolve complex technical issues
  • Develop and maintain a deep understanding of our cloud infrastructure solutions and technologies
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Stay up-to-date with the latest industry trends and technologies
Requirements
  • 2+ years of experience in a technical support role
  • Strong understanding of cloud infrastructure technologies and solutions
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
  • Strong analytical and troubleshooting skills
What We Offer

MNL Technologies PTY offers a competitive salary and benefits package, as well as opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment that values innovation, collaboration, and customer satisfaction.