Support Specialist

1 day ago

Melbourne, Victoria, Australia Sparx Solutions Full time

About Sparx Solutions

Sparx Solutions is a cutting-edge Australian-owned system integrator specialising in cybersecurity, networking, cloud, and managed IT services. With a strong commitment to delivering exceptional quality design, delivery, and management services to clients in the enterprise and government sectors, we are seeking a skilled Support Specialist.
This pivotal role will be instrumental in ensuring seamless daily operations across the organisation. The successful candidate will possess meticulous attention to detail, excellent communication skills, and the ability to thrive in a fast-paced environment. They will provide comprehensive support to the executive team and contribute to various operational tasks, maintaining a productive workplace.
Key Responsibilities
  • Administrative Assistance: Assist with scheduling and managing calendars, coordinating meetings and conference calls, preparing meeting agendas, taking notes, and following up on action items.
  • Office Operations Management: Maintain office supplies, coordinate building maintenance, and liaise with building management to ensure a smooth-running office environment.
  • Communication Coordination: Help manage incoming and outgoing correspondence, including phone and email enquiries, and deliveries.
  • Data Management Support: Maintain electronic and paper files, databases, and records, ensuring they are up-to-date and organised. Assist with data entry and report generation as needed.
  • Event and Meeting Planning: Support the planning and coordination of internal and external meetings, events, and conferences, including venue booking, logistics, and preparing materials.
  • HR Activities Support: Assist with basic HR tasks such as scheduling interviews, preparing onboarding and offboarding paperwork, and maintaining employee records.
  • Procurement Assistance: Help with the procurement process, including obtaining quotes, processing purchase orders, and communicating with suppliers.
  • Travel Arrangements Coordination: Assist in booking flights, accommodation, and transportation, and help prepare travel itineraries for staff.
  • Customer Service: Welcome visitors and assist in handling client inquiries, providing a positive first impression.
  • Project Support: Assist with various projects by helping with research, preparing documents, and tracking timelines.
  • Record Maintenance and Compliance: Help maintain accurate records, ensure compliance with company policies, and handle sensitive information with care.
  • Sales Operations Support: Assist the sales team with administrative tasks, provide assistance with go-to-market activities like tenders, events, creation of sales collateral etc

Qualifications and Experience

  • A proven track record in an administrative support role, preferably in a fast-paced environment.
  • Excellent organisational and time-management skills.
  • Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams).
  • Exceptional interpersonal and communication skills, both written and verbal.
  • A high level of attention to detail and accuracy in completing assignments.
  • The ability to maintain confidentiality and handle sensitive information with discretion.
  • Flexibility and adaptability, with the ability to handle a variety of tasks and changing priorities.
  • The ability to work independently and collaboratively within a team environment.

Salary and Benefits

We offer a competitive salary package, including annual salary review, performance bonuses, and incentives, estimated at around $65,000 - $80,000 per annum. Additionally, you will enjoy flexible start and finish times, regular company events and celebrations, opportunities for personal education and development funded by Sparx, study & volunteer leave, an additional day of annual leave, employee referral bonus, career growth and succession opportunities across the business, wellness programs, employee discount platform, and an awesome culture with genuine work-life balance.
Please note that Sparx Solutions will request reference checks and verification of your right to work in Australia. You may also be required to undertake background checks and police checks for security clearance pertaining to specific job requirements.

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