Business Banking Specialist

4 weeks ago

Brisbane, Queensland, Australia Commonwealth Bank of Australia Full time

About the Role

We are seeking a Commercial Lending Professional to join our Small Business Banking team at the Commonwealth Bank of Australia. As a key member of our team, you will be responsible for providing exceptional service to Small Business customers by understanding their business and personal needs and assisting them with the end-to-end fulfilment of those needs.

Key Responsibilities

  • Facilitate great customer conversations that help to understand their goals and needs and providing relevant and timely solutions.
  • Proactively engage customers to support their business and personal goals. Prepare for customer conversations with a view to providing valuable insights.
  • Be a brand ambassador within the local business community, building awareness of the CBA business banking proposition.
  • Regular attendance to key stakeholder meetings to help build awareness of Small Business service offering and proactively work together to build referral partnerships and deal with service pain points.

Requirements

  • Experience in commercial lending or B2B sales.
  • Home lending experience.
  • Sound financial analysis skills and commercial acumen.
  • Excellent interpersonal skills and stakeholder engagement/management skills.
  • Excellent customer engagement skills (both face-to-face and non-face-to-face).
  • Experience in facilitating conversations with customers to help understand their needs, managing a pipeline of opportunities to ensure we meet customers' expectations and in facilitating proactive customer contact.
  • Passion for Small Business customers or experience in or managing a Small Business.
  • FSRA Tier 2 Accreditation.
  • Credit Approval Authority (CAA) Level 2 or willing to obtain this within 6 months.
  • Formal training to support Home lending discussions which may include Cert IV in Banking Services qualifications (preferred).

About Us

At the Commonwealth Bank of Australia, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a values-driven organisation, we nurture and support our people; through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities. At the Commonwealth Bank of Australia, you can be you.

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