Senior Business Banking Manager

4 weeks ago

Brisbane, Queensland, Australia Australia and New Zealand Banking Group Limited (ANZ) Full time

Senior Business Banking Manager

This role drives new customer acquisitions and plays a critical role in increasing Funds Under Management by providing whole of business finance solutions to help customers start, buy, grow and run their business.

As a Senior Business Banking Manager, you will achieve this by primarily developing and maintaining relationships with brokers, real estate agents, accountants and other business bank lending affiliates. You will also drive a structured and disciplined weekly sales operating rhythm to achieve strong sales momentum.

Key Responsibilities:

  • Maintaining and leveraging deep circle of influence and broker relationships to achieve new to bank customers
  • Driving a structured and disciplined weekly sales operating rhythm to achieve strong sales momentum
  • Using data and insights to engage with potential and existing customers to identify opportunities
  • New to bank acquisition including cold calling
  • Effectively managing overall sales and revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities
  • Managing onboarding of new to bank customers and supporting effective handover to remote customer service proposition
  • Overall accountability for having a well-managed business relating to operational risk and credit risk
  • Developing strong relationships, influence and collaborate with internal stakeholders to solve complex problems
  • Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement
  • Delivering excellent customer focus with genuine curiosity for understanding customer drivers and delivering solutions to meet their needs

About Us:

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role:

This role is a critical part of our business, and we're looking for someone who is passionate about delivering exceptional customer experiences and driving business growth.

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

  • Maintaining and leveraging deep circle of influence and broker relationships to achieve new to bank customers
  • Driving a structured and disciplined weekly sales operating rhythm to achieve strong sales momentum
  • Using data and insights to engage with potential and existing customers to identify opportunities
  • New to bank acquisition including cold calling
  • Effectively managing overall sales and revenue performance measured by Business Lending FUM drawn and other cross-sell opportunities
  • Managing onboarding of new to bank customers and supporting effective handover to remote customer service proposition
  • Overall accountability for having a well-managed business relating to operational risk and credit risk
  • Developing strong relationships, influence and collaborate with internal stakeholders to solve complex problems
  • Driving outstanding customer experience and outcomes measured through Net Promotor Score improvement
  • Delivering excellent customer focus with genuine curiosity for understanding customer drivers and delivering solutions to meet their needs

So why join us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ, you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirement, let us know how we can provide you with additional support.

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