Financial Services Representative

1 week ago


Victor Harbor, Australia ANZ Full time

About ANZ

We're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

Role Overview

This Casual Personal Banker role is responsible for serving customers directly, having needs-based conversations, and managing them through the associated property purchasing journey. You'll play a key role in helping to deliver the desired customer experience by adopting a positive relationship-based, customer centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers.

Your Responsibilities

  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and ensure compliance with ANZ and branch policies and procedures.

Requirements

  • Exceptional customer focus - retail experience is an advantage.
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage.
  • Ability to multi-task and highly adaptable to change and ambiguity.
  • Willingness to work in a collaborative team environment.
  • Sound understanding of compliance.
  • Excellent communication and interpersonal skills.

What We Offer

At ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career. We provide flexible working arrangements, health and wellbeing services, and discounts on selected products and services.

ANZ is committed to building a workplace that reflects the diversity of the communities we serve. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.



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