Customer Experience Specialist

7 days ago


Victor Harbor, Australia ANZ Full time

About Us

We're a leading banking institution, dedicated to improving the financial wellbeing and sustainability of our customers. At ANZ, we strive to create a world where people and communities thrive.

Job Overview

This is an exciting opportunity to join our team as a Casual Personal Banker in Victor Harbor SA. As a key member of our team, you'll play a crucial role in delivering exceptional customer experiences by adopting a customer-centric approach that prioritises their complete financial needs.

The Role

You'll be responsible for serving customers directly, having needs-based conversations, and managing them through the associated property purchasing journey. This may also involve providing support to more junior solutions and service staff for complex customer needs.

Your Day-to-Day

As a Casual Personal Banker, you'll have the opportunity to:

  • Provide seamless branch experiences by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions;
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience;
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value;
  • Actively participate in and support bank programs and initiatives;
  • Take responsibility to 'know your customer' from a risk perspective; and
  • Ensure compliance with ANZ and branch policies and procedures.

What We're Looking For

To succeed in this role, you'll ideally bring the following:

  • An exceptional customer focus, with retail experience being an advantage;
  • Experience in being a user and promoter of technology, with working knowledge of using different digital channels being an advantage;
  • The ability to multi-task and be highly adaptable to change and ambiguity;
  • A willingness to work in a collaborative team environment;
  • A sound understanding of compliance;
  • Excellent communication and interpersonal skills.

What We Offer

At ANZ, we offer a range of benefits, including access to health and wellbeing services and discounts on selected products and services. We're committed to building a workplace that reflects the diversity of the communities we serve and welcome applications from everyone.

Salary Estimate

The estimated salary for this role is between $55,000 to $70,000 per annum, depending on experience and qualifications.



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