Client Relationship Manager for Victor Harbor

2 weeks ago

Victor Harbor, Australia ANZ Full time

About Our Team

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

The Role Overview

We're seeking an exceptional Client Relationship Manager to join our team in Victor Harbor. As a key member of our branch, you'll play a vital role in delivering an exceptional customer experience by adopting a positive relationship-based, customer-centric approach that demonstrates passion for identifying and prioritising the complete financial needs of customers.

Your Key Responsibilities

  • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.
  • Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
  • Contribute to a significant uplift in customer engagement and advocacy, and create real customer value.
  • Actively participate in and support bank programs and initiatives.
  • Take responsibility to 'know your customer' from a risk perspective, and
  • Ensure compliance with ANZ and branch policies and procedures.

Your Requirements

To grow and be successful in this role, you will ideally bring:

  • Exceptional customer focus - retail experience is an advantage,
  • Experience in being a user and promoter of technology - working knowledge in using different digital channels is an advantage,
  • Ability to multi-task and highly adaptable to change and ambiguity,
  • Willingness to work in a collaborative team environment,
  • Sound understanding of compliance, and
  • Excellent communication and interpersonal skills.

Why Work with Us?

From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive. You'll have the resources, opportunities, and support you need to take the next big step in your career.

We're a diverse bunch at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to health and wellbeing services and discounts on selected products and services from ANZ and more.

Compensation Package

We offer a competitive salary package, including a base salary of AU$60,000 per annum, plus superannuation and other benefits. This role is classified as a casual position, with a variable roster.

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