Dynamic Customer Experience Specialist
6 days ago
We're shaping a world where people and communities thrive, driven by our goal to improve the financial wellbeing and sustainability of our customers.
Role OverviewThis Casual Personal Banker role is responsible for delivering exceptional customer experiences by adopting a positive relationship-based approach that demonstrates passion for identifying and prioritising customers' complete financial needs.
The ideal candidate will have experience in retail, be able to multitask, and be highly adaptable to change and ambiguity. They will also have excellent communication and interpersonal skills.
Your Day-to-Day- Provide seamless branch experiences for customers by meeting their end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions.
- Be part of a collaborative team and act as a role model and peer coach to deliver the best possible customer experience.
- Contribute to significant uplifts in customer engagement and advocacy, creating real customer value.
- Actively participate in and support bank programs and initiatives.
- Take responsibility for 'knowing your customer' from a risk perspective and ensure compliance with ANZ and branch policies and procedures.
To succeed in this role, you'll ideally bring:
- Exceptional customer focus, including retail experience.
- A willingness to work in a collaborative team environment.
- Sound understanding of compliance.
- Excellent communication and interpersonal skills.
We offer a range of flexible working arrangements and benefits, including access to health and wellbeing services and discounts on selected products and services from ANZ. We're committed to building a workplace that reflects the diversity of the communities we serve.
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