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General Manager Lifestyle and Community

2 months ago

Saint Leonards, Victoria, Australia RSL Lifecare Full time
About Us

RSL LifeCare is a leading provider of care and services to veterans and seniors, with a legacy of over 100 years of supporting those who have served. Our vision is to create proud communities living their best lives, and we're committed to delivering high-quality services that meet the needs of our community members.

About the Role

We're seeking an experienced General Manager Lifestyle and Community to lead the development and delivery of lifestyle programs and services across our Residential Care, Retirement Living, and Home Care communities. As a key member of our leadership team, you'll be responsible for setting the direction and driving innovation in the development of lifestyle programs to enhance the overall experience of our community members.

Key Responsibilities
  • Develop and implement a plan to deliver tangible improvements to lifestyle and community experiences, evidenced by metrics such as customer conversion, engagement, and retention.
  • Drive innovation in the development of lifestyle programs to enhance the overall experience of our community members.
  • Design and implement operating models, programs, and services that address health and ageing challenges, including new ways of using technology and new models of care and support.
  • Leverage data insights to build segmentation and a more tailored approach to delivering services and grow engagement.
  • Lead the ongoing development and delivery of training and education for customer-facing employees to embed an enhanced community member experience.
  • Proactively identify the implications of relevant laws, regulations, standards, and practices and identify and deliver service improvements that ensure RSL LifeCare is ahead of industry requirements.
  • Mentor, coach, and inspire Lifestyle and Wellbeing teams to deliver a focus on individual community members' preferences and abilities in the areas of leisure, lifestyle, wellness, and community engagement.
  • Demonstrate leadership qualities that build and develop a high-performing and highly engaged team - be an advocate for positive change.
About You

We're looking for a seasoned leader with a depth of experience in leading the development and delivery of lifestyle programs and services in a residential, healthcare, and/or community setting. You'll have a proven track record of engaging teams and key stakeholders to lead effective change across a multi-site organisation, and be able to make decisions that balance commercial outcomes, customer experience, and risk mitigation.

We're committed to diversity and inclusion, and welcome applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families, and Aboriginal and Torres Strait Islander applicants.

Our Benefits
  • Not-for-profit tax benefits - salary packaging of up to $15,900 per year.
  • Staff discounts across 700 select retail stores through Maxxia Rewards.
  • Leave Loading - 17.5% pay top-up on paid leave.