Full Time Customer Support Specialist

7 days ago


Sydney, New South Wales, Australia beBeeCustomer Full time $80,000 - $150,000
Application Support Specialist Job Description

We are seeking a highly skilled and motivated Application Support Specialist to join our team. As a key member of our organization, you will provide front-line support to our clients, responding to enquiries by phone and email in a timely manner while ensuring excellent customer service and meeting client expectations.

The ideal candidate will have a strong background in the financial industry, experience in providing customer support services, and strong relationship management skills. They should possess negotiation and resolution skills, be able to work well under pressure, and have exceptional organisational and time management skills.

Key Responsibilities:
  1. Provide first-line client support for utilising cloud-based advice technology
  2. Develop, maintain, and deliver effective training plans to ensure the production of training materials
  3. Maintain client records in CRM
  4. Record all inquiries received and solution into the ticketing system
  5. Respond to telephone or email enquiries within our service level agreements (SLAs)
  6. Capture product enhancements and proactively engage with stakeholders to implement beneficial changes
  7. Proactive client retention activities, overseeing the process and capturing key client themes


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