IT Automation Support Specialist

1 week ago

Sydney, New South Wales, Australia Real Time Full time $90,000 - $120,000 per year

We're seeking a skilled IT Automation Support Specialist to join a high-performing global team, supporting customers on one of the world's most advanced enterprise cloud platforms.

This is a hands-on role, troubleshooting sophisticated technical issues that go beyond first-line support. You'll work closely with customers, field engineers, and product teams to diagnose, debug, and resolve complex problems, with a particular focus on automation, orchestration, and IT operations management solutions.

What Your Days Will Look Like:

  • Troubleshoot complex platform, infrastructure, and automation issues
  • Support enterprise customers using ITOM/ITAM tools such as CMDB, Orchestration, Discovery, Service Mapping, and Cloud Provisioning
  • Debug Java, JavaScript, and scripting languages (Python, Shell, Perl)
  • Administer Linux/Unix or Microsoft Server environments
  • Investigate networking, load balancing, and firewall configurations
  • Collaborate with engineering teams to report and resolve design or reliability issues

What You'll Bring to the Table:

  • Strong troubleshooting skills in complex technical environments
  • Object-oriented coding skills (Java preferred, other languages welcome)
  • Proficiency in one or more scripting languages: JavaScript preferred, but Python, Shell, Perl ok also)
  • Experience with web application stacks and relational databases (MySQL, Oracle)
  • Experience with networking concepts (TCP/IP, HTTP, SNMP) and related tools (Wireshark, Traceroute)
  • Excellent written and verbal communication skills, able to translate technical details for varied audiences

Nice to Haves:

  • Understanding of SNMP traps and MIBs/OIDs
  • Familiarity with VMware, AWS, Azure, or Amazon EC2 or automation templates (ARM, CFT)
  • Fluency in Japanese (nice to have only)

Why You'll Love It Here:

  • Exposure to cutting-edge automation and cloud infrastructure technologies
  • Collaborative, supportive, and global team culture
  • Career growth opportunities in a leading SaaS company

Sydney CBD | Hybrid (2 days in office) | Initial 12-month max term with potential to convert to permanent

Don't miss out - Apply today

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