Product Enablement Operations Lead

3 weeks ago

Brisbane, Queensland, Australia Squiz Full time
About the Role

Squiz is seeking a Product Enablement/Operations Lead to play a critical role in the success of our products. This role will focus on customer enablement, training, and documentation, with a unique blend of internal and external stakeholder engagement.

As a key member of our team, you will have the opportunity to work alongside talented professionals in an innovative and fast-paced environment, contributing to the creation of compelling digital experiences for a range of clients.

Key Responsibilities
  • Develop and lead our product enablement strategy, ensuring seamless customer experiences.
  • Lead and mentor a team of technical writers, instructional designers, and education and training specialists to deliver high-quality content.
  • Oversee the creation and maintenance of in-product guidance, external documentation, and training materials to empower customers and internal teams.
  • Collaborate with partners to ensure they have the necessary training, resources, and tools to enhance their product knowledge and deliver value to their customers.
  • Work closely with product, sales, engineering, and customer success teams to identify and address knowledge gaps, driving business growth and customer satisfaction.
  • Implement best practices in product operations to streamline processes and improve efficiency.
  • Measure and report on the impact of enablement initiatives, informing data-driven decisions.
Requirements
  • Proven experience in product enablement or product operations roles within a SaaS organisation.
  • Strong leadership skills with the ability to build and mentor a high-performing team.
  • Excellent communication skills, both written and verbal.
  • Deep understanding of SaaS products and customer education best practices.
  • Strategic thinker with a data-driven approach to decision making.
About Squiz

Squiz helps complex, service-led organisations harness the power of digital, improving the services they offer online. With a strong focus on customer success, we deliver innovative digital experiences that drive business growth and customer satisfaction.

As a global company with teams and customers across the globe, we offer a dynamic and inclusive work environment that values diversity and collaboration. If you're passionate about product enablement and customer success, we'd love to hear from you

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